[Hiring] Intake Training Manager @Ovation Law Firm

Role Description

We are seeking a dynamic, performance-driven Intake Training Manager to lead the onboarding, development, and ongoing coaching of our Lemon Law and Personal Injury Intake teams. In this role, your primary responsibility is to equip intake specialists with the skills, scripts, mindset, and confidence needed to convert qualified leads into retained clients while delivering an empathetic, consultative experience.

• Design and deliver new hire training programs.
• Lead ongoing coaching sessions.
• Monitor live and recorded calls.
• Build out training materials and scripts.
• Work closely with the Quality Assurance department to inform coaching priorities.

Your ability to teach, motivate, and hold agents accountable while reinforcing a culture of empathy, compliance, and consultative sales will be critical to driving team performance.

Qualifications

• Strong English communication skills (C1 level), both verbal and written.
• Fully bilingual, fluent in both English and Spanish.
• At least 5 years of experience in sales training, call center coaching, or team development.
• Prior experience managing, mentoring, or leading trainers, coaches, or team leads.
• Proven track record of improving agent performance through structured coaching.
• Experience collaborating with QA teams and leveraging call review data.
• Exceptional facilitation and presentation skills.
• Strong instructional design skills.
• Tech-savvy and comfortable typing 45+ WPM while navigating multiple software platforms.

Requirements

• Ability to work independently from a home office with stable, high-speed internet.
• Must have a laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher.
• Must have a stable wired internet connection with a minimum speed of 50 Mbps.
• Jabra Evolve 20 headset or equivalent required.
• Available to work U.S. business hours, Monday through Friday, 9:00 AM–6:00 PM Mountain Time.
• Willingness to use time-tracking software.

Benefits

• Earn $9–$12/hour DOE (full-time, 40 hours/week).
• Performance-based incentives tied to team outcomes.
• 100% remote work environment.
• 6 paid time-off (PTO) days per year.
• Clear path to building and leading a team as the firm scales.
• Opportunity to work closely with leadership and legal professionals.