[Hiring] Instructional Designer @Percepta

Role Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Instructional Designer working remotely in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

This role will also be responsible for the design, development, delivery, management, and measurement of a client knowledge base. This exciting role uses the latest technology to ensure contact center associates are able to deliver the best experience to their customers.

Qualifications

• Knowledge of and practical application of Adult Learning Theory and instructional design principles
• Ability to facilitate focus groups, usability sessions, and subject matter expert interviews
• Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
• Basic Project Management skills
• Excellent presentation/facilitation skills
• Knowledge of call center business and/or experience, desired
• Experience using e-Learning software such as Captivate & knowledge of Adobe Photoshop, Flash, HTML principles

Requirements

• Design and implement strategy to optimize knowledge base in support of meeting and exceeding operational and internal goals and metrics
• Conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods
• Build e-Learning, instructor-led or blended solutions to best suit the content and audience
• Build upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design
• Create, build and distribute custom analytics and reports based on goals and metrics
• Coach users on knowledge base tools and coordinate with operations, training & quality teams to produce educational content
• Work closely with other Instructional Designers, Project Managers, Subject Matter Experts, Media, Quality Assurance, as well as Training Team and Design and Delivery Managers

Benefits

• Training to be a subject matter expert in your field
• Opportunity to provide the highest level of service possible through voice, chat, or email interactions
• Chance to make great new friends within the TTEC community
• Opportunity to grow your career in a dynamic, family-friendly atmosphere