[Hiring] Instructional Designer @SSP

Role Description

We’re looking for an Instructional Designer who knows how to turn business needs into engaging, practical learning experiences. If you love building content that actually sticks, and partnering with the business to make it matter, this is your role.

You’ll design, develop, and facilitate training across multiple formats (eLearning, virtual, and instructor-led), helping our teams perform at their best in a fast-paced, customer-driven environment.

What You’ll Do

• Design and develop engaging, learner-centered training using adult learning principles
• Create content across formats (eLearning, ILT, virtual, job aids, facilitator guides)
• Translate business needs into clear, effective learning solutions
• Facilitate training sessions and gather real-time feedback for continuous improvement
• Partner with stakeholders and SMEs to build relevant, impactful content
• Maintain and update existing learning materials for accuracy and consistency
• Prepare and launch courses within the LMS, ensuring quality and usability
• Contribute ideas to elevate learning effectiveness and engagement

Qualifications

• Bachelor’s degree in Education, Organizational Development, HR, or related field
• Minimum 1–3 years of instructional design experience
• Experience with eLearning authoring tools (Articulate 360 preferred)
• Working knowledge of adult learning theory and instructional design models
• Ability to facilitate training for diverse learner groups
• Willingness and ability to travel 40–60%
• Strong communication, organization, and project management skills
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Teams, Outlook)
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment

Requirements

• Experience in hospitality, travel, or customer-facing industries
• Exposure to LMS platforms and course deployment
• Instructional design certification or related coursework
• Multi-lingual (English, French-Canadian, Tagalog, Amharic, Hindi, Arabic, Mandarin, Spanish)

Benefits

• Salary range: $71,000 – $81,500 + bonus eligibility
• Opportunity to design learning that directly impacts business performance, not just theory
• High visibility across the organization through partnership with cross-functional leaders
• Variety in your work - blend of design, facilitation, and field engagement
• Exposure to dynamic, fast-paced environments across multiple locations
• Ability to see your work come to life in real time and continuously improve it
• Collaborative, supportive learning team that values creativity and innovation
• Autonomy to bring ideas forward and influence learning strategies
• Career growth within a national, multi-unit organization
• Medical, Dental and Vision coverage
• Basic Life & AD&D Insurance
• Employee Assistance Program (EAP)
• Voluntary benefits (Life AD&D, Accident, Critical Illness, Hospital Indemnity, Pet Insurance)
• SSP 401(k) with employer matching
• Paid Time Off
• Paid Holidays
• Paid Sick Leave

Additional Details

• Remote role with field-based travel
• Schedule may flex based on project needs
• Must be authorized to work in the U.S.