[Hiring] Instructional Designer @Cigna Healthcare

Role Description

The Instructional Designer for the Claims Training and Design team is responsible for learning content design and development for the Provider Readiness & Performance Solutions Department organization.

• Conducts needs/skill gap analysis to identify opportunities to improve the performance of our operational partners, or to help prepare our operational partners for upcoming change.
• Applies adult learning theories and methodologies to propose appropriate and effective learning solutions for closing gaps and increasing skills and competencies based on needs analysis.
• Determines measurable learning objectives for training programs.
• Designs, develops and maintains training materials and new hire curricula, working with subject matter experts/line of business.
• Produces materials for various delivery methods, including job aids, classroom, eLearning, social learning.
• Conducts train the trainer for programs developed.
• Manages highly complex training projects independently.
• Measures the effectiveness of programs and materials with level I, II, III and IV (Kirkpatrick) analysis and reports back to the business.
• Accountable for demonstrating the success of all programs.
• Identifies opportunities to improve performance of our operational partners through deep understanding of business needs and results.
• Provides consultative guidance on learning approach and plan to enable improved performance.
• Develops knowledge and skill development tools for operational employees.
• Demonstrates impact of initiatives to the business.
• Ensures that all key stakeholders are aware of the training progress, status, and potential risks.
• Stays abreast of industry trends in the field of Learning and seeks opportunities for self-directed development.

Specific activities that support this responsibility include:

• Completing all required intake items for projects assigned to them, including developing performance objectives, providing regular performance feedback, and completing reviews with the requestor.
• Ensuring that all materials designed and developed by the team meet the department’s high standards for quality of work.
• Ensuring that all materials are designed, developed and delivered on time according to project plans.
• Ensuring that training meets agreed upon learning objectives.
• Measuring the effectiveness of these initiatives in improving organizational performance.
• Recommending and implementing solutions to these issues.
• Identifying opportunities to improve performance of our operational partners.
• Applying performance development methodology to identify critical skill gaps and develop appropriate and effective learning interventions for closing gaps and developing skill sets.
• Supporting training delivery as needs arise (virtual, instructor led, etc.).

Decision Making:

• Responsible for making determination of the best approach to address performance issues.
• Assists with determining the scope of a project.
• Determines timeframes for deliverables in order to meet business needs.
• Determines methods to measure the success of the program and report back to the business.

Qualifications

• A Bachelor’s degree or higher strongly preferred or equivalent work experience required.
• 8+ years of instructional design experience with all levels of the organization including executives and senior leaders.
• Experience designing, developing and delivering various materials including new hire training curriculums, project training, eLearning solutions and written procedures strongly preferred.
• Must have the ability to work independently and with a team.
• 5+ years’ experience supporting operational initiatives with the ability to work on multiple priorities and meet deadlines highly preferred.
• Requires excellent verbal and written communication skills with expertise in preparing and delivering exceptional presentations and speeches with confidence, and professionalism.
• Must be detail oriented, have strong relationship building and organizational skills.
• Must have at minimum an intermediate level proficiency with Excel, PowerPoint, and Word. Experience with eLearning and graphic tools are necessary.
• Must have proficiency in the use of basic image editing tools such as Snagit.
• Must have proficiency in the use of collaboration tools such as SharePoint, Iris, myUniversity, SuccessFactors LMS preferred.
• Must have proficiency in eLearning development tools such as Articulate, Camtasia, and Vyond.
• Must have proficiency to leverage adult learning principles and instruction design models (e.g., ADDIE, SAM, Agile Instructional Design) to build appropriate curricula to meet business / strategic objectives.

Requirements

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Annual salary of 93,200 - 155,400 USD / yearly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.
• Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs.
• 401(k), company paid life insurance, tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.