[Hiring] Instructional Designer @TTEC

Role Description

As an Instructional Designer working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

Instructional Designer analyzes the training needs for client-based programs. Works closely with clients to assess, develop, and implement training materials. Designs and develops new hire, cross-training, and other training materials using ADDIE and other curriculum development methodology. Evaluates and administers traditional and eLearning training solutions using various multimedia formats and authoring tools. Assesses content development effectiveness to enhance training content as needed. Partners with Operations, Clients, and all other stakeholders to build knowledge checks, assessments, and training recommendations when needed.

Qualifications

• Bachelor’s Degree (preferably in Instructional Design, Education, Adult Learning/Training, Graphic Arts, or other related educational fields) and relevant curriculum design experience required, or a combination of education and experience.
• ISD Certifications are highly desirable.
• Certifications in design programs (Articulate, Camtasia, Captivate, etc.) are highly desirable.
• Minimum of 3 years of professional training and development experience.
• 1-3 years of Instructional or Curriculum Design preferred.
• Call Center experience is preferred.

Requirements

• Strong project management and organizational skills.
• Ability to work with all levels of employee and management.
• Creativity.
• Ability to work in a fast-paced environment.
• Ability to develop training material with short timelines.
• Excellent writing, communication, and presentation skills.
• Detail oriented.
• Positive attitude.
• Ability to prioritize business requests and self-manage workload and timelines.
• Advanced computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, etc.).
• Design skills: Online design tools (Articulate Storyline 360, Camtasia, Captivate), and Photoshop, etc.
• Analytical, design and development skills.
• Maintain a positive work environment that fosters team performance.
• Background in using methodologies like Kirkpatrick or Gagne to design and measure training effectiveness.

Benefits

• Competitive Pay Rate.
• HMO Benefit.
• Paid Time Off.
• Tuition Reimbursement.
• Employee Assistance Program.
• Employee Discount Program.
• Training and Development Programs (Percepta College).
• Employee Rewards Program (Perci Perks).