[Hiring] Instructional Assistant, Data Center @Per Scholas

Role Description

As an Instructional Assistant for the Data Center program, you will play a key role in supporting learners as they prepare for careers in IT infrastructure and data center operations. Your responsibilities will include:

• Assist the Technical Instructor with delivering a structured, approved curriculum focused on data center skills.
• Support remote classroom facilitation in an interactive, hands-on style.
• Enforce and model appropriate remote classroom decorum and professionalism.
• Take and track daily learner attendance in Salesforce and/or LMS.
• Coordinate with the Instructor to prepare lab tools and resources in advance of sessions.
• Lead instructor-approved study groups based on learner performance and needs.
• Provide one-on-one tutoring and support for learners who are struggling.
• Be prepared to step in and lead a lesson in the event of instructor absence (short-term only).
• Ensure all classroom or borrowed equipment is returned and properly stored.
• Monitor learner engagement, flag challenges early, and collaborate with instructors and coaches to provide support.
• Implement individualized study plans for learners when necessary.
• Assist with learner progress tracking, grading, and real-time data entry in Salesforce or Canvas.
• Participate in instructional staff meetings and regular learner progress reviews.
• Reinforce class policies including dress code, attendance, and participation.

Qualifications

• Graduate of a Per Scholas training program (preferred), ideally in IT Support, Infrastructure, or Datacenter tracks.
• Successfully obtained all certifications offered in the program (e.g., CompTIA A+, CompTIA Network+, or equivalent).
• Strong foundational understanding of:
  • Networking fundamentals: OSI model, IP addressing, routing/switching basics.
  • PC hardware architecture: BIOS/UEFI, RAM, CPU, storage, peripherals.
  • Operating Systems: Hands-on experience with both Windows and Linux environments.
  • Linux CLI proficiency: Navigation, file management, basic commands.
  • Windows troubleshooting: Task Manager, Process Monitor, CPU/memory analysis.
• Familiarity with:
  • Active Directory and related services (DNS, DHCP, GPOs).
  • Virtualization platforms: VMware or VirtualBox.
  • Cat5/5e/6 cable handling including termination and patch panel work.
  • Classroom equipment setup, hardware configuration, and basic IT lab support.
• Experience using or supporting Learning Management Systems (LMS) and digital tools (e.g., Canvas, Salesforce, Zoom).
• Ability to teach and support in a highly interactive, hands-on training environment.
• Strong attention to detail, organizational skills, and ability to multitask.
• Responsive communicator; comfortable with live feedback and digital communication.

Requirements

• You thrive in a fast-paced, mission-driven environment.
• You are highly collaborative and flexible in your approach.
• You are tech-savvy, with strong organizational and time management skills.
• You are a proactive problem-solver and effective communicator.
• You support the mission of increasing access to well-paying tech careers for individuals from all backgrounds.

Benefits

• Over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time.
• Comprehensive Medical Coverage with multiple plans through Cigna or Kaiser Permanente.
• Dental and Vision Insurance with options for eligible employees.
• 401(k) plan with a current 100% employer match on contributions up to 6%.
• Free, confidential Employee Assistance Program (EAP) access.
• Up to 6 weeks of 100% paid parental leave for eligible employees.
• Access to employer-paid life and AD&D Insurance, short-term disability coverage, and additional voluntary benefits.
• Flexible Spending accounts for healthcare, dependent care, and commuting expenses.
• Additional resources including healthcare concierge support, financial wellness tools, and employee discount programs.