[Hiring] I/DD Waiver Provider Educator @Acentra Health, LLC

Role Description

Acentra Health is looking for a Provider Educator to join our growing team. The Provider Educator plays a critical role in ensuring high-quality, person-centered services within the West Virginia Intellectual/Developmental Disabilities Waiver (IDDW) Program. This position is responsible for:

• Developing, delivering, and monitoring training and technical assistance for waiver providers to promote compliance with Medicaid regulations, the WV IDDW Policy Manual, and best practices in service delivery.
• Overseeing provider contractual requirements to enhance positive relations and manage customer service experience.
• Serving as the provider educational coordinator, focusing on quality improvement initiatives.
• Staying informed about updates to automated review systems.
• Conducting provider reviews (onsite and desk audits), including completing associated reports.
• Completing special projects as assigned.

Qualifications

• Bachelor’s degree in a Human Services Field.
• Must reside in the State of West Virginia.
• 3+ years experience with the WV IDDW Program.
• Strong understanding of the WV IDDW Policy Manual (preferred).
• Excellent communication and presentation skills (preferred).
• Ability to interpret complex regulations and translate them into practical guidance (preferred).
• Strong organizational and prioritization abilities (preferred).
• Analytical skills to identify trends and recommend improvements (preferred).
• Proficiency in Microsoft Office, virtual training platforms, and (preferably the UMC Web Portal) (preferred).

Requirements

• Design, develop, and deliver comprehensive training programs for new and existing waiver providers.
• Educate providers on WV IDDW policies, procedures, and service definitions, including Person-Centered Support Plans (PCSPs), documentation standards, and billing requirements.
• Facilitate in-person and virtual trainings, workshops, and informational sessions on regulatory updates and best practices.
• Create user-friendly training materials, guides, and job aids aligned with the IDDW Manual.
• Provide ongoing technical assistance to providers to ensure understanding and implementation of waiver requirements.
• Interpret IDDW policies and translate regulatory language into practical, actionable guidance.
• Respond to provider inquiries regarding compliance, service delivery, documentation, and program expectations.
• Conduct agency provider reviews (onsite or remote) and complete associated reports.
• Support oversight activities by identifying trends and areas of risk related to provider performance and compliance.
• Complete inter-rater reliability tasks assigned.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Benefits

• Comprehensive health plans.
• Paid time off.
• Retirement savings.
• Corporate wellness.
• Educational assistance.
• Corporate discounts.
• And more.