[Hiring] Head, Client Training & Adoption @Perseus Group

Role Description

The Head, Client Training & Adoption is accountable for the end-to-end design, delivery, and continuous improvement of client-facing training programs and revenue cycle management (RCM) education across CKG’s US operations. Reporting to the Director of Professional Services, this role serves as the single point of expertise bridging product training, clinical workflow enablement, and medical billing knowledge ensuring clients achieve measurable adoption, operational proficiency, and financial performance outcomes across the KidneyOne platform.

Day to day, the Head, Client Training & Adoption:

• Designs scalable curricula spanning clinical and billing workflows.
• Leads training engagements tied to implementation milestones and go-live readiness.
• Acts as the primary RCM subject-matter expert for client-facing billing questions, denial resolution guidance, and revenue cycle optimization.
• Partners closely with implementation project teams, the Engagement organization (Clinical & Billing Services), and the RCM team.

Qualifications

• 7+ years of progressive experience in client training, instructional design, or learning & development within healthcare technology, SaaS, or revenue cycle management environments.
• Demonstrated subject-matter expertise in medical billing and revenue cycle management including commercial, Medicare, Medicaid, and managed care billing rules.
• Experience in training delivery, instructional design, or related experience tied to software implementation, product adoption, and client success outcomes.
• Strong understanding of dialysis or nephrology healthcare workflows (clinical and/or billing) preferred, or demonstrable ability to acquire deep domain knowledge rapidly.
• Proficiency in training delivery techniques, presentation skills, and facilitation of group discussions across diverse client audiences.
• Excellent communication skills (written and verbal) with the ability to translate complex technical and billing concepts into clear, actionable training content.
• Proven project management skills with the ability to manage multiple concurrent training engagements, deadlines, and stakeholder relationships.
• Proficiency with billing systems, payer portals, reporting tools, LMS platforms, and standard productivity tools (Excel, PowerPoint, Word).
• Working knowledge of HIPAA privacy and security requirements and familiarity with CMS regulatory frameworks relevant to dialysis and healthcare IT.

Requirements

• Experience with dialysis-specific EHR, billing, or RCM platforms (e.g., Clinical Vision, FOCUS Billing, or comparable systems).
• Background in professional services, implementation consulting, or client success roles within healthcare IT.
• Experience with denial management, appeals, payer dispute resolution, and reimbursement optimization.
• Familiarity with CMS or other healthcare regulatory requirements relevant to dialysis providers.
• Education in Instructional Design, Education, or related field; instructional design certification (e.g., ATD, CPTD) or equivalent.
• Experience building scalable e-learning content, certification programs, or learning management system curricula.
• Experience in high-growth healthtech or multi-entity healthcare environments.
• Analytical mindset with the ability to interpret training effectiveness data, RCM performance metrics, and client feedback to drive program improvements.

Benefits

• Full time employees will also be eligible for enrollment in a wide range of choices of benefits, including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
• The Company provides a minimum of 10 days of vacation for new employees, sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.