[Hiring] FEP Trainer I-III DOE @Cambia Health Solutions

Role Description

Work from home within Washington, Idaho, Oregon, and Utah. Preference will be given to current employees and candidates who reside in Idaho and Utah.

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.

Every day, Cambia’s dedicated team of FEP Trainers is living our mission to make health care easier and lives better. As a member of the Training team, our Trainers:

• Research, develop, and deliver operational training.
• Partner with leaders and SMEs to identify learning needs.
• Serve as systems and process experts.
• Evaluate participant performance.

Do you enjoy teaching others and helping them build confidence in new skills? Are you energized by solving problems and turning complex processes into clear, practical training? Then this role may be the perfect fit.

Qualifications

• Trainer I:
  • 2 years in operational areas such as customer service, claims, or membership, and/or delivering training in a matrixed environment.
  • An equivalent combination of education and experience will be considered.
• Trainer II:
  • Bachelor's degree in education, communications, or a related field.
  • 3 years in operational areas such as customer service, claims, and membership, plus experience delivering training in a matrixed environment.
  • An equivalent combination of education and experience will be considered.
• Trainer III:
  • Bachelor's degree in education, communications, or a related field.
  • 4 years in operational areas such as customer service and claims, plus 2 years delivering training in a matrixed environment.
  • An equivalent combination of education and experience will be considered.

Requirements

• Demonstrated ability to command audience attention while training in person and virtually.
• Demonstrated business writing skills, with strong grammar and sentence structure, to produce clear, concise documentation adaptable to different audiences.
• Strong editing and document design skills.
• Demonstrated ability to translate complex technical concepts into easily understandable documentation.
• Demonstrated competency in analyzing and responding appropriately to problem situations.
• Ability to manage several tasks at once and independently prioritize workload to meet business needs.
• Experience with AI tools and technologies to enhance productivity and decision-making (highly desired).
• Strong written and verbal communication skills, with the ability to tailor content and style to diverse audiences and settings.
• Demonstrated ability to coach, facilitate, motivate, and inspire others to achieve work success and connect their jobs to the company cause.
• Ability to think clearly under pressure and project a professional image.
• Flexibility to work independently or within a team to achieve training goals and deliverables.
• Demonstrated desire to learn and adjust performance based on feedback.
• Strong, effective, and diplomatic interpersonal skills.

Benefits

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.