[Hiring] Executive Director, Head of Learning Strategy, Design & Learner Experience @CVS Health

Role Description

The Executive Director, Head of Learning Strategy, Design & Learner Experience is a member of the Learning & Development Leadership Team responsible for shaping and executing the enterprise learning strategy and creating modern, high-impact learning experiences that build workforce capability and support business performance.

This leader oversees:

• Learning strategy
• Enterprise learning design
• Curriculum and content
• Learner experience
• Learning technology strategy
• AI-enabled learning
• Analytics
• The Learning Design Center of Excellence

In close partnership with DDAT/HR Technology, the role translates L&D priorities and learner needs into the technology capabilities and digital experiences required to enable them.

The role sets enterprise standards and drives innovation across the learning ecosystem, improving:

• Quality
• Speed
• Scalability
• Accessibility
• Learner experience
• Business impact

while simplifying how learning is designed and delivered.

Qualifications

• 10+ years of progressive experience in learning and development, talent/capability development, learning design, or learning technology, including significant enterprise leadership experience.
• Experience developing and executing enterprise learning strategies, operating models, and large-scale transformations.
• Experience leading learning design, curriculum, content development, learner experience, or Learning Design Center of Excellence functions.
• Experience partnering with technology/product organizations to shape enterprise learning platforms and digital experiences.
• Experience applying AI, automation, analytics, and emerging technology to learning and development (preferred).
• Experience leading multidisciplinary teams and managing enterprise learning demand, resources, vendors, and delivery.
• Proven ability to influence senior executives and lead effectively across complex, cross-functional organizations.

Requirements

• Travel - 1 week/month to and/or based on the needs of the business.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Company Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.