[Hiring] Epic Principal Trainer @Froedtert

Role Description

The Epic Principal Trainer – Resolute HB/PB works collaboratively with operational leaders, Information Systems teams, project teams, and Credentialed Trainers to develop, coordinate, implement, and evaluate Epic training programs related to Resolute Hospital Billing (HB) and Professional Billing (PB) applications. This role is responsible for the development, governance, and continuous improvement of the Epic education program for assigned applications, including:

• Curriculum development
• Training environments
• Instructional standards
• Educational initiatives supporting implementations, system upgrades, and workflow optimization

The Principal Trainer serves as the primary educational resource for assigned Epic applications and workflows including:

• Charge entry
• Coding review
• Claims management
• Payment posting
• Denial follow-up
• Patient billing workflows

This role applies adult learning principles and instructional design methodologies to:

• Develop effective educational programs
• Provide functional leadership and mentoring to Credentialed Trainers
• Coordinate Epic credentialing activities
• Ensure consistent delivery of standardized Epic education throughout the organization

Other duties as assigned.

Qualifications

• Minimum of four (4) years of healthcare operational experience utilizing Epic applications
• Advanced knowledge of healthcare workflows
• Experience developing educational programs, designing curriculum, and coordinating organizational training initiatives
• Experience in healthcare revenue cycle operations, instructional design, curriculum development, adult education, classroom facilitation, virtual instructor-led training, Epic implementations, system upgrades, workflow optimization, or healthcare systems training preferred
• Experience with Resolute Hospital Billing (HB), Resolute Professional Billing (PB), and revenue cycle workflows strongly preferred

Requirements

• Bachelor’s degree or equivalent work experience required
• Master’s degree preferred
• Epic Principal Trainer certification in assigned application(s) required within six (6) months of hire
• Epic Resolute Hospital Billing (HB) and/or Resolute Professional Billing (PB) Principal Trainer certification preferred

Benefits

• Pay is expected to be between: $30.41 - $52.02 (hourly)
• Paid time off
• Growth opportunity - Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work-life benefits available