[Hiring] Enterprise Training - Advisor I @Fiserv

Role Description

As a Training Advisor for Restaurant Solutions, you will design, deliver and evaluate learning programs that build restaurant industry knowledge and solution-based selling skills. You will work with Sales Leadership, Product Management, Restaurant Solutions, Sales Enablement and subject matter experts to align training with business priorities. Your work helps sales professionals position Clover from Fiserv and related restaurant solutions to address operational needs.

• Design onboarding and continuing education programs focused on restaurant operations, industry trends and solution-based selling.
• Facilitate instructor-led and virtual learning sessions for sales professionals supporting restaurant owners and operators.
• Develop training content that explains restaurant workflows, customer needs, competitive trends and Clover from Fiserv capabilities.
• Partner with Product Management, Sales Enablement and Restaurant Solutions teams to update curriculum based on product releases and market insights.
• Collaborate with Instructional Designers to create digital learning content, facilitator guides, simulations and knowledge checks.
• Apply restaurant scenarios, customer use cases and consultative selling methods to improve sales readiness.
• Evaluate program effectiveness using learner feedback, performance metrics and stakeholder input, then recommend content improvements.

Qualifications

• 6+ years of experience in learning and development, training, sales enablement or a related function.
• 2+ years of experience in restaurant technology, point-of-sale systems, hospitality, merchant services, payments or a related industry.
• 6+ years of experience facilitating training for sales, client-facing or operational teams using instructor-led, virtual or blended learning formats.
• 6+ years of experience developing learning materials, including facilitator guides, presentations, digital content, simulations or assessments.
• 4+ years of experience partnering with business stakeholders to align training programs with measurable business objectives.
• 4+ years of experience using learning management systems or sales enablement platforms to deliver, track or evaluate training.
• Bachelor’s degree or higher in Business Management, Marketing, Hospitality Management, Education, Human Resources or a related field, or equivalent combination of education, related experience and/or military experience.

Requirements

• Experience with Clover Restaurant or other restaurant point-of-sale and payment solutions.
• Knowledge of restaurant operations, including front-of-house, back-of-house, online ordering, delivery, inventory management, employee management and payment workflows.
• Experience developing sales certification programs or competency frameworks.
• Formal facilitation certification from an accredited training organization.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.