[Hiring] Enablement Partner @HighLevel

Role Description

You are passionate about empowering people with the right knowledge, skills, and tools to succeed. As part of the Enablement Team, you will play a pivotal role in onboarding, training, mentoring, and driving performance across our Customer Success organization. You thrive in building structured programs, simplifying complex concepts, and ensuring every team member has the resources and confidence to excel in their role.

You combine strong facilitation, coaching, and process design skills with an eye for quality and detail. You are a proactive problem-solver, a natural collaborator, and deeply aligned with company culture and values. Your work will directly impact advisor readiness, CSAT improvement, and long-term talent development.

What You’ll Do

• Deliver structured, job-specific onboarding and training programs for new Customer Success hires.
• Develop and update training materials, including presentations, manuals, and online resources.
• Create and deliver ongoing training content (product updates, soft skills, best practices, CSAT improvements).
• Create, organize, and maintain reusable learning materials, including guides, SOPs, workshops, and e-learning modules.
• Oversee training effectiveness and gather feedback from participants to identify areas for improvement.
• Collaborate with department heads and experts to ensure training content is accurate and relevant.
• Work with management to develop new initiatives into structured training programs.
• Conduct engaging and interactive training sessions using various instructional techniques.
• Support new hires, addressing their questions and concerns.
• Monitor advisor performance via QA, data, and call analysis.
• Utilize various training methodologies to cater to different learning styles.
• Evaluate training effectiveness through feedback, assessments, and performance metrics.
• Proactively identify areas for improvement and adjust training strategies accordingly.
• Continuously stay updated on industry trends, product updates, and emerging enablement technologies.

Qualifications

• Bachelor's degree in Education, Training, Business, or a related field or equivalent experience.
• 2-3 years of experience with training team members in the tech industry.
• Experience in a customer facing success role - preferred but not required.
• Excellent communication and presentation skills.
• Strong understanding of adult learning principles and training methodologies.
• Proficiency in creating training materials using various tools and platforms.
• Detail-oriented with strong organizational and project management skills.
• Ability to work collaboratively in a cross-functional team environment.
• Flexibility to adapt to evolving business needs and priorities.
• HighLevel experience is a plus but not mandatory.

Why Join the Enablement Team?

This role gives you the opportunity to shape the growth of our people and the impact of our customer success organization. You will be the bridge between strategy and execution—ensuring our teams are trained, confident, and delivering world-class service.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.