[Hiring] Educational Concierge @Innovative Network of Knowledge

Role Description

Wellspring Global Academy is seeking an enthusiastic, proactive, and creative Educational Concierge to provide white-glove support to students and their families throughout their entire educational journey with us. The Educational Concierge will serve as the primary point of contact (POC) for a caseload of students and families, offering personalized guidance, support, and advocacy. This role is integral to ensuring students have a smooth, successful, and engaging academic experience, with the ultimate goal of helping students thrive in their academic and personal growth.

Essential Position Functions

• Onboarding Support:
  • Conduct personalized orientation sessions before the student officially starts, ensuring a smooth transition into Wellspring Global Academy.
  • Provide guidance on course options, navigating the online platform, and ensuring all necessary materials and resources are in place for a successful start.
  • Simplify and guide families through the onboarding process, addressing any questions and making sure all requirements are met for a seamless entry into the academy.
• Personalized Academic Support:
  • Work with families and students to design a tailored academic path that aligns with the student’s strengths, interests, and future goals.
  • Provide ongoing academic guidance, regular check-ins, and recommend resources to help students stay on track and engaged throughout their coursework.
  • Track students' progress, offering proactive support and intervention when needed to ensure academic success.
• Family Engagement and Advocacy:
  • Act as the main point of contact for the student and their family for the duration of their time at Wellspring, ensuring they feel supported and heard.
  • Serve as an advocate for the student’s needs, collaborating with instructors, counselors, and other staff members to ensure a holistic approach to the student’s education.
  • Build and maintain strong, positive relationships with families to foster a sense of community and trust.
  • Encourage family involvement and engagement, organizing events, virtual meetings, or check-ins to keep families informed and connected with their child’s educational journey.
• Creative Problem-Solving and Outside-the-Box Thinking:
  • Continuously develop and implement creative solutions to enhance student engagement, academic performance, and family satisfaction.
  • Identify and address any challenges faced by the student or family, thinking creatively to provide solutions that cater to each unique situation.
  • Offer tailored recommendations to families for extracurricular activities, academic enrichment, and social development that align with the student’s interests and aspirations.
• Student and Parent Engagement:
  • Organize and facilitate ongoing engagement opportunities for students and families to stay connected and involved in the Wellspring Global Academy community.
  • Provide consistent follow-up and support throughout the academic year to ensure continued student and parent engagement.
  • Monitor student well-being and academic satisfaction, providing encouragement and positive reinforcement as needed.
• Collaborative Support Across Teams:
  • Work closely with the admissions, academic, and student success teams to ensure a seamless and integrated experience for the student and family.
  • Share insights and feedback with the team to continuously improve services and the overall Wellspring experience.
  • Maintain accurate records of student progress, interactions, and communications in the CRM system.

Qualifications

• Bachelors Degree in Education, Organizational Leadership, Business or related field
• Perform duties defined as work which is predominantly intellectual in character, and which includes work requiring the consistent exercise of discretion and judgment
• A passion for education and helping students succeed, with a genuine commitment to creating a positive and supportive experience for families.
• Advanced knowledge of the education landscape and schooling systems to guide students to a successful online learning experience.
• Strong communication and interpersonal skills, with the ability to engage and build rapport with students, parents, and internal teams.
• Highly organized with the ability to manage a caseload of students and families effectively, prioritizing tasks and following through on commitments.
• Creative and solution-oriented mindset, with the ability to think outside the box to address challenges and create customized support strategies.
• Experience in customer service, student services, or educational support roles preferred, particularly in an online or remote learning environment.
• Ability to work independently while collaborating effectively with a remote team.
• Familiarity with online learning platforms and educational technology is a plus.
• Strong problem-solving skills and a demonstrated ability to provide personalized, empathetic support.

Preferred Skills

• Bachelors Degree in Education, Organizational Leadership, Business or related field

Requirements

Notice: Employment with Innovative Network of Knowledge will be on an at-will basis. As such, this position description is not a contract or guarantee of employment for a definite amount of time.

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.