[Hiring] Education & Enablement Coordinator @Thyme Care

Role Description

In this role, you will directly support training and enablement for the Enrollment Team, which serves as the first point of contact for prospective members, guiding them through the enrollment process with compassion and clarity. Your primary responsibilities will include:

• Developing training content (for both virtual sessions and live sessions).
• Facilitating live training sessions.
• Managing the administrative and operational logistics of training.
• Creating training materials, training resources, and job aids.
• Meeting the training needs of Thyme Care’s Enrollment Team, including both new team member onboarding and continuing education.
• Tracking team members’ training modules completion, progress, and understanding.
• Attending regular QA calibration sessions to identify opportunities for new or improved training materials and sessions.

Qualifications

• 2+ years experience in training delivery or staff development.
• Experience working in a fast-paced, startup environment.
• Bachelor's Degree.
• Certified Professional in Training Management (CPTM) or similar training certification is ideal but not required.
• Knowledge of HIPAA and healthcare compliance standards is a plus but not required.

Requirements

• Excellent communication and presentation skills (both written and verbal).
• Strong tech skills and ability to learn new tools quickly and autonomously.
• Ability to build high quality, polished training materials.
• Comfort with data and ability to manipulate and analyze data to evaluate training effectiveness.
• Exceptional project management skills and ability to coordinate multiple training initiatives simultaneously.
• High attention to detail and organizational skills.
• Proficiency with Google Suite, Zoom, and Slack.

Benefits

• Pay rate of $28.85 per hour.
• Choice of great medical, dental, and vision insurance plans.
• Generous vacation policy for full-time employees.

Company Description

At Thyme Care, our core values guide us in everything we do:

• Act with our members in mind.
• Move with purpose.
• Seek diverse perspectives.

We recognize a history of inequality in healthcare and are here to challenge the status quo and create a culture of inclusion through the care we give and the company we build.