[Hiring] Education Consultant @Motive

Role Description

As an Education Consultant specializing in Customer Education, you will play a pivotal role in empowering our customers to maximize the value of our products and services. This involves a dynamic blend of strategic planning, expert delivery, and continuous improvement, all grounded in sound instructional design principles and a keen focus on achieving measurable business outcomes.

You will act as a trusted advisor, guiding customers through comprehensive learning journeys that are tailored to their unique needs and objectives. This highly collaborative role requires extensive partnership with a diverse range of stakeholders.

Key Responsibilities

• Training Plan Development:
  • Lead the end-to-end process of developing customized and impactful training plans for individual accounts.
  • Conduct thorough discovery and kickoff calls to understand customer goals, current challenges, target personas, and desired success metrics.
  • Design structured, standardized training plans that outline learning objectives, content modules, delivery methods, and timelines.
  • Secure customer buy-in and formal approval for the proposed plan.
• Training Delivery:
  • Serve as a primary facilitator for customer-facing training across various formats.
  • Lead engaging virtual instructor-led training (VILT) sessions and onsite training at customer locations.
  • Host public webinars showcasing product capabilities.
  • Run comprehensive Train-the-Trainer (TTT) programs.
• Travel:
  • Flexible approach to travel, with potential for up to 40% travel for onsite training sessions and critical customer meetings.
• Customer Discovery & Planning:
  • Spearhead in-depth discovery sessions with customers to define clear business goals and establish measurable success metrics.
  • Translate insights into a comprehensive and formally approved training plan.
• Training Facilitation:
  • Deliver effective VILT and onsite training sessions aligned to specific customer personas and use cases.
  • Lead public webinars with compelling presentations.
• Train-the-Trainer (TTT) Programs:
  • Design and execute robust TTT programs using a proven methodology.
• Collaboration on Assets:
  • Engage with Customer Education Specialists for the development and maintenance of learning assets.
• Instructional Design & Project Management:
  • Conduct thorough needs analyses and manage projects throughout the content lifecycle.
• Content Improvement:
  • Analyze and refine existing content based on performance data and learner feedback.

Qualifications

• A minimum of 3 years of hands-on instructional design experience, particularly in a SaaS environment.
• Proven experience in facilitating virtual and/or classroom-based training sessions.
• Strong theoretical and practical understanding of various learning theories and instructional design models.
• Proficiency with industry-standard eLearning and content authoring tools.
• Excellent time management and organizational abilities.
• Proficiency in Spanish or French is a significant advantage.

Requirements

• Willingness and ability to travel up to 40% for onsite delivery of training and workshops.

How Success Is Measured

• Post-training Customer Satisfaction (CSAT) scores.
• Number of customers successfully trained against established training goals.
• Level of engagement with training plans and programs.
• Feedback from internal field teams regarding training impact.

Collaboration & Handoffs

• Full ownership of the discovery process and training plan finalization.
• Forge strong partnerships with Customer Education Specialists for asset production and maintenance.