[Hiring] Education Clinical Support Manager @Aya Healthcare Inc.

Role Description

The Education Clinical Support Manager provides direct, day-to-day clinical and experience support to candidates working with Aya Education, with a primary focus on school-based speech-language pathologists. This is an individual contributor role that manages candidate support tickets, conducts select interviews for school-based candidates, provides coaching, and helps resolve escalated or sensitive situations involving SLPs. The role also provides general, non-clinical support to other professionals working in school settings, including teachers, paraprofessionals, and other education staff.

Responsibilities

• Ticket-Based Candidate Support and Coaching
  • Manage and respond to candidate support tickets within Aya Education’s ticketing system.
  • Serve as a primary clinical resource for school-based SLPs throughout their assignments.
  • Provide coaching, guidance, and thought partnership related to clinical practice, role expectations, caseloads, documentation, communication, and school-based challenges.
  • Help clinicians navigate assignment concerns, school environments, collaboration with school teams, and other issues that may affect their success.
  • Provide general, non-clinical support and problem-solving assistance to teachers, paraprofessionals, and other school-based professionals.
  • Collaborate with internal stakeholders to resolve candidate needs and ensure clear, timely follow-up.
• Interviews and Candidate Evaluation
  • Conduct a limited number of interviews for SLP and other school-based candidates, as assigned.
  • Apply a practical school-based and clinical lens when assessing candidate readiness, role fit, communication, and support needs.
  • Provide thoughtful input to Recruitment, Account Management, and other partners regarding candidate strengths, questions, and potential support considerations.
  • Help ensure candidates understand the clinical, role-specific, caseload, documentation, scheduling, and environmental expectations of school-based assignments.
• Escalation, Documentation, and Quality
  • Use sound professional judgment to determine when an issue can be resolved through direct support and when escalation is required.
  • Assist with complex, sensitive, or high-impact candidate situations involving clinical concerns, assignment fit, performance, school expectations, workplace challenges, or general support needs.
  • Recognize and escalate situations that may present clinical, compliance, legal, employee-relations, client, or patient/student safety concerns.
  • Maintain accurate, timely, and confidential documentation of support interactions, coaching, ticket activity, escalation steps, and outcomes.
  • Support consistent, clear, and high-quality responses within the Education support process.
• Insight Sharing and Continuous Improvement
  • Identify recurring questions, themes, and challenges emerging from candidate support interactions.
  • Share actionable insights with leadership to inform coaching priorities, support resources, and process improvements.
  • Contribute to the refinement of workflows, guidance materials, training, and tools that strengthen the education candidate experience.
  • Support short-term and ongoing projects related to education support systems, resources, and clinician experience.

Qualifications

• Active and unrestricted ASHA Certificate of Clinical Competence in Speech-Language Pathology (CCC-SLP) in good standing.
• Completion of the required two-hour professional development course in clinical instruction and supervision.
• At least 18 to 24 months of full-time practice experience after receiving the CCC-SLP.
• Active SLP licensure which must be maintained.
• Direct experience working as an SLP in a school, district, or other K–12 education setting.
• Understanding of the broader K–12 environment and the roles, responsibilities, and common support needs of non-clinical school-based professionals.
• Master’s degree or equivalent professional experience.
• Strong understanding of school-based speech-language pathology practice, including caseload management, documentation, collaboration, and communication with school teams.
• Strong written and verbal communication skills.
• Demonstrated coaching, critical-thinking, and problem-solving skills.
• Sound professional judgment and the ability to recognize appropriate escalation thresholds.
• Strong organization, documentation, follow-through, and ability to manage multiple priorities.
• Ability to work independently while collaborating effectively across multiple departments.

Benefits

• Free premium medical, dental, life, and vision insurance.
• Generous 401(k) match.
• Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses.
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws.
• Celebrations! We hit our goals and reward ourselves.
• Company-sponsored virtual events, happy hours, and team-building activities.
• Unlimited DTO — we believe in time off!
• Virtual yoga, meditation, or boot camp classes offered daily.

Compensation

Aya reasonably anticipates the pay scale for this position to be between $36.06 to $40.87, which equates to $75,000 to $85,000 annually. The pay scale for this position may vary if the applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion.

Aya is an Equal Opportunity Employer (EEO), including Disability / Vets, and welcomes all to apply.