[Hiring] Education Advisor @Bayswater Education

Role Description

The Education Advisor is responsible for managing prospective student enquiries and supporting sales activity in different markets. The role requires excellent written and verbal communication skills, including confidence communicating by phone, and a courteous, professional approach when representing Bayswater Education.

• Respond to sales enquiries received by phone, email, the website and marketing channels, including social media, Google Ads and online directories.
• Advise prospective students on suitable courses, study destinations and the enrolment process, and support them throughout the sales journey.
• Maintain accurate and up-to-date records in the company CRM, including enquiry details, follow-up notes, activities, tasks and sales outcomes.
• Follow up promptly with prospective students, manage a varied pipeline and work towards agreed sales and conversion targets.
• Deliver consistently excellent customer service to students and partners, communicating in a courteous, clear and professional manner.
• Follow internal processes and procedures, resolve routine issues efficiently and escalate matters when appropriate.
• Collaborate with colleagues across Direct Sales, Admissions, Marketing and the schools to ensure a smooth student experience.

Qualifications

• Fluency in written and spoken English and French.
• Previous sales experience, ideally in the education, study-abroad, travel or services sector.
• Strong written and verbal communication skills, including confidence handling sales conversations by phone.
• Experience working with international customers or in a multicultural environment; overseas study or work experience is an advantage.
• Good organisation and time-management skills, with the ability to manage multiple enquiries and follow-ups accurately.
• Comfortable working towards targets, managing competing priorities and performing under pressure.
• Confident using CRM systems and digital communication tools; experience with a CRM is an advantage.
• A degree in business, marketing, sales, languages, tourism or a related field is desirable.
• Additional language skills (e.g., Arabic, Spanish or another language) are desirable.
• Customer service experience is desirable.

Personal Attributes

• Approachable, friendly, empathetic and customer-focused.
• Resilient, adaptable and proactive, with a positive, can-do attitude.
• Results-oriented, self-motivated and committed to delivering a high standard of work.
• A collaborative team player who can build rapport with people from diverse backgrounds.
• Committed to equality, diversity, continuous improvement and creating a positive student experience.

Screening / Additional Questions

• Please confirm your level of fluency in English and French.
• Your relevant sales or customer-service experience, including any education or study-abroad experience.
• Your experience working with sales targets, lead follow-up and CRM systems.
• Your availability to work remotely and collaborate with colleagues across different time zones.

Legal Requirements

• Eligibility to work as a contractor (freelancer) in the country of residence.