[Hiring] E-Learning Operations Officer @EIT Health e.V.

Role Description

The E-Learning Operations Officer supports the delivery of EIT Health's digital learning portfolio by contributing to project delivery, building and maintaining Moodle courses, conducting quality assurance, and providing learner support. The role works closely with Programme and Project Managers, SMEs, consortium partners, and the Digital Learning Team to ensure a high-quality learner experience and reports to the Learning Quality & Accreditation Manager.

Learning Operations

• Support the day-to-day delivery of learning projects in line with the Digital Learning Team (DLT) guidelines and standards.
• Provide guidance to Programme and Project Managers on the application of DLT templates, processes, and tools (e.g. project trackers and documentation).
• Coordinate activities with internal and external stakeholders as required to support learning delivery.

Moodle Course Development

• Build and configure Moodle courses using established DLT templates and standards.
• Drive content assembly, screen development, and course updates based on approved course storyboards and materials.
• Manage course assets, assessments, certificates, and learner pathways.

Quality Assurance

• Conduct course testing and pre-launch quality reviews against established DLT standards and guidelines.
• Review learner-facing content, communications, and activities against established instructional design, visual consistency, accessibility, and usability standards.
• Review multimedia assets and coordinate issue resolution.

Learner & LMS Support

• Provide first-line Moodle administration and learner support.
• Support learner enrolments, completion tracking, and certificate management.
• Monitor and escalate platform issues as required.

Continuous Improvement

• Support the enhancement of Moodle templates, DLT processes, and learner experience.
• Identify recurring operational issues and suggest opportunities for process improvement.

Qualifications

• Bachelor's degree in Education, Learning Technology, Instructional Design, Digital Learning, Communications, Project Management, Business Administration, or a related field.
• 1–2 years of relevant experience in digital learning, online learning, training, learning operations, or a related area.
• Hands-on experience with Moodle or a comparable Learning Management System (LMS), including content authoring, assessments, learner enrolment, completion tracking, and certificates, as well as proficiency with Microsoft 365 tools.
• Basic understanding of instructional design principles and online learning practices.
• Strong organisational skills and attention to detail and quality.
• Excellent communication skills in English.

Requirements

• Experience with Articulate Rise, Storyline, or similar authoring tools, as well as quality assurance, content review, and course testing.
• Knowledge of accreditation requirements such as ECTS, EIT Label, UEMS/EACCME.
• Experience working in an international education setting.

Benefits

• We are a 100% “Remote First” company, hiring in Germany and Poland.
• The possibility to join offices in various locations around Europe during business travel.
• Flexible working hours.
• Straight forward internal communication, non-hierarchical structure, and freedom to operate with autonomy.
• A large and vibrant network in the healthcare sector, with exposure to high-level and senior representatives from key players and influencers.
• The opportunity to work on critical projects of European interest, contributing to improving the lives of citizens and patients.