[Hiring] E-learning Consultant @AGORA

Role Description

The purpose of this consultancy is to support the CP and ADAP teams by ensuring the maintenance and smooth functioning of UNICEF’s e-learning platform. Key responsibilities will include:

• Managing and maintaining the Learning Passport platform.
• Providing technical troubleshooting and support to users, partners, and UNICEF team members in relation to access to and use of the platform.
• Supporting the publication, updating, and maintenance of existing courses and related platform content, as required.
• Monitoring the functioning and performance of the platform and identifying technical issues requiring follow-up.
• Monitoring and analysing platform and course analytics, including user participation, course completion, and other relevant usage data.
• Preparing periodic data extracts and summaries to support monitoring and reporting on the use of the platform.
• Liaising, when necessary, with relevant technical service providers or platform administrators to resolve technical issues affecting the functioning of the platform.

Qualifications

• Bachelors in Informatics, computer science, graphic design, design, education, social sciences.
• At least 3 years of relevant experience in the management, maintenance, or technical support of digital learning platforms or learning management systems.
• Experience in user support, troubleshooting, and monitoring of platform performance and usage data.
• Fluent in Italian and English.
• Knowledge of learning management systems and digital learning platforms.
• Ability to identify and troubleshoot common technical issues affecting users.
• Ability to extract, organize, and analyse platform and course usage data and prepare clear monitoring reports.
• Good organizational skills and ability to liaise with users, partners, and technical service providers as needed.

Requirements

• UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS).
• Commitment to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.
• UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence.

Benefits

• Reasonable accommodation for persons with disabilities throughout the recruitment process.
• UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes.

Company Description

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built. We offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world.