[Hiring] Disability COE Trainer @Manulife

Role Description

Reporting into the Director, LTD Center of Excellence (COE), as a COE Trainer, you will be responsible for optimizing the performance of the LTD operation by supporting the on-the-job coaching and mentoring of new hires following formal classroom training. Leveraging your disability case management background and in collaboration with the operational delivery team, you will ensure the effective and efficient new hire onboarding.

• Coaching and mentoring of new hires up to approximately one year (role dependent) from start date, following release from national training program;
• Create/maintain client specific training materials that may include recorded and/or eLearning modules;
• Partner with the Shared Services training team to support the goal to be constantly evolving our new hire training programs to meet the needs of our business and staff;
• Collaborate with the Operational Associate Managers to gradually ramp up caseloads to support success, while balancing the needs of the business;
• Work closely with Operational Associate Managers to support regular feedback on new hire onboarding;
• Investigate ways to expedite new hire on-the-job learning to support successful transitions into these roles;
• Encourage, motivate, and inspire new hires to make an impact and demonstrate Manulife values;
• Track and document key milestones for the new hire transition into their role;
• Participate in COE project work;
• Continually profile areas of opportunity for process and case management tool evolution;
• Identify training risks and collaborate to initiate risk mitigation process;
• Facilitate learning through various strategies and methods;
• Research and implement leading-edge development practices;
• Meet regularly with trainers across COEs to share best practices and common development themes;
• Support the transition of new hires to the Operational Specialists ongoing development support.

Qualifications

• Extensive LTD disability case management experience;
• Strong remote coaching, mentoring, and people-development skills, including constructive feedback;
• Clear, concise communication and the ability to simplify complex ideas;
• A collaborative, customer-focused approach with strong listening and relationship-management skills;
• Accountability, sound judgment, and strong analytical, research, problem-solving, negotiation, and influencing skills;
• Adaptability and the ability to manage changing priorities in a deadline-driven environment;
• A continuous-improvement mindset, creativity, technical aptitude, and the ability to influence change;
• Knowledge of adult learning principles, or curiosity to develop it;
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.