[Hiring] Director of Training & Organizational Effectiveness @JLL

Role Description

JLL is seeking a Director of Training & Organizational Effectiveness for the Mobile Technical Services (MTS) team. The MTS team provides mobile engineering services for various clients and sites nationwide. In this role, you'll build and deliver comprehensive training programs that empower our technical and operations teams and clients. You'll design engaging learning experiences that span:

• Technical competencies
• Customer service excellence
• Safety protocols
• Operational best practices and process frameworks

Your work will directly impact service delivery quality, employee development, and client satisfaction across our operations.

This is a remote-based role that requires flexibility to travel and be on-site occasionally in JLL office, ideally in major market areas like:

• Dallas, TX
• Chicago, IL
• Cincinnati, OH
• Columbus, OH
• Nashville, TN
• Charlotte, NC

Qualifications

• Minimum of 3 years of experience in training, preferably in software, business operations, or technology-related fields
• Bachelor's degree in Education, Information Technology, Business Administration, or a related field
• Strong understanding of adult learning principles and instructional design methodologies
• Excellent communication and presentation skills, with the ability to explain complex technical concepts in simple, accessible terms
• Proficiency in creating training materials using various tools including Microsoft Office, Camtasia, Snag-It, Visio, Articulate 360, and e-learning authoring tools
• Experience with virtual training platforms and learning management systems
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Ability to work independently and collaboratively as part of a cross-functional team
• Willingness to travel for on-site training sessions as needed, up to 20%
• Attention to detail with the ability to tailor training content for different geographies and languages (e.g., Canada)

Requirements

• Certification in training or instructional design (e.g., CPLP, ATD certifications)
• Experience in facilities management or related industries
• Knowledge of Corrigo or similar facility management software
• Familiarity with JLL operational frameworks and compliance standards
• Bilingual capabilities to support multilingual training delivery

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay