[Hiring] Director, Learning & Development @GoHealth Urgent Care

Role Description

The Director, Learning & Development is responsible for leading the transformation of learning and development across the Company. This role will build and scale a modern learning ecosystem that enables exceptional customer care, operational excellence, and an outstanding team member experience.

• Responsible for enterprise onboarding, clinical and operational training, learning technologies, instructional design, and field training delivery across all markets.
• Requires an innovative leader who can balance strategic vision with operational execution.
• Leverage learning technology, data, AI, and modern instructional design methodologies to create scalable, measurable learning experiences.
• Lead a multidisciplinary team responsible for Learning Management Systems (LMS), instructional design, EMR training, and market-based training delivery.
• Partner closely with Operations, Clinical Leadership, Talent Management, Information Technology, and Joint Venture partners.

Qualifications

• Bachelor’s degree in Learning & Development, Education, Organizational Development, Human Resources, Business, Instructional Design, Nursing, Clinical Sciences, Healthcare Administration or related field.
• 8+ years of progressive experience in Learning & Development, Talent Development, Organizational Development or Workforce enablement.
• 5+ years of experience leading Managers and large, geographically dispersed teams.
• Demonstrated success developing and executing enterprise-wide learning and development strategies.
• Experience leading large-scale learning transformation, workforce capability, or organizational change initiatives.
• Experience leveraging learning analytics and business performance data to measure and improve organizational outcomes.
• Experience managing significant learning budgets, vendor relationships, and technology investments.

Requirements

• Master’s degree in Organizational Development, Education, Nursing Leadership, Healthcare Administration, Business, or related field.
• Healthcare, urgent care, ambulatory care, hospital, retail healthcare, or other highly regulated industry experience.
• Experience supporting clinical and operational workforce development.
• Experience implementing or supporting EMR training programs.
• Experience leveraging AI-enabled learning tools and advanced learning technologies.
• ATD, CPTD, SHRM, Prosci, or related professional certification.

Benefits

• Base Salary Range: $153,900/year to $211,647/year.
• Actual compensation will depend on experience, skills, education, geographic location, and other business-related factors.

Essential Duties and Responsibilities

• Learning Strategy & Transformation:
  • Develop and execute an enterprise-wide learning strategy aligned with the Company’s growth plans, business objectives, and patient experience goals.
  • Create a vision for asynchronous learning that enables scalable, on-demand development across clinical, operational, leadership, and support functions.
  • Establish learning standards, governance, and measurement frameworks across all markets.
  • Lead the modernization of learning through innovative instructional design, AI-enabled learning tools, adaptive learning technologies, simulations, microlearning, and digital learning platforms.
  • Drive a culture of continuous learning and professional development across the organization.
  • Develop learning roadmaps that support both hard-skill and soft-skill development for frontline employees and leaders.
• Learning Technology & Innovation:
  • Serve as the executive owner of the learning technology ecosystem, including LMS platforms, content authoring tools, AI-enabled learning solutions, learner analytics, and digital adoption tools.
  • Partner with Technology and Operations teams to evaluate, implement, and optimize learning technologies.
  • Lead continuous improvement efforts to ensure learning platforms provide an engaging, measurable, and user-friendly experience.
  • Utilize learning analytics and performance metrics to assess effectiveness and demonstrate organizational impact.
  • Stay informed on emerging technologies and industry trends to continuously enhance learning capabilities.
  • Evaluate and implement emerging technologies including AI-enabled learning solutions, performance support tools, skills intelligence platforms, and digital adoption technologies.
  • Establish governance and effectiveness standards for AI-powered learning and development tools.
  • Partner with Technology, Compliance, and Security teams to ensure responsible implementation of learning technologies.
  • Drive automation and process improvement opportunities within the learning ecosystem.
• Enterprise Onboarding & Workforce Enablement:
  • Design and oversee enterprise onboarding programs that support remote, hybrid, and field-based employees.
  • Ensure new team members achieve productivity faster through structured onboarding pathways and role-based learning journeys.
  • Develop standardized onboarding experiences while allowing for market-specific operational needs.
  • Create scalable certification and competency-based development programs for frontline and leadership populations.
• Leadership, Clinical & Operational Development:
  • Oversee development and delivery of learning programs for clinical teammates, center operations teams, Support Center team members, emerging leaders, people leaders, and market leadership teams.
  • Partner with Clinical Leadership to ensure training supports quality, safety, compliance, and patient experience goals.
  • Build robust leadership development pathways to strengthen succession planning and internal mobility.
• Organizational Effectiveness:
  • Establish KPIs that link learning activity to business outcomes, including new hire productivity, employee retention, quality outcomes, patient experience, compliance completion, internal mobility, leadership effectiveness.
  • Regularly evaluate learning effectiveness and continuously improve programs based on data and stakeholder feedback.
  • Utilize workforce and learning analytics to identify development gaps and inform strategic workforce planning.
  • Regularly communicate impact, insights, and recommendations to executive leadership.
• Team Leadership:
  • Lead a high-performing organization responsible for Clinical Learning, Learning Solutions, Provider Learning, EMR Training, Learning Technology, Instructional Design, School Programs, and Market Training.
  • Provide strategic leadership, coaching, performance management, and professional development for leaders and team members.
  • Establish clear priorities, service standards, accountability measures, and operational excellence practices across the learning function.
  • Foster collaboration across market, clinical, operational, and support center teams.
  • Build organizational capability and strengthen leadership depth throughout the Learning & Development function.
• Financial & Vendor Management:
  • Develop and manage the annual Learning & Development budget, including travel and expense costs.
  • Evaluate, select, and manage external learning vendors, consultants, and technology providers.
  • Negotiate contracts and service agreements to maximize value and effectiveness.
  • Monitor utilization, effectiveness, and return on investment of learning programs and technology platforms.
  • Ensure appropriate stewardship of organizational resources and learning investments.

Company Description

The Company and its affiliates are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.