[Hiring] Director, Care Delivery Learning & Development @Weight loss, better sex, fuller hair, improved skin and more online

Role Description

As the Director of Learning & Development on Ro's Care Delivery team, you will own the learning strategy and programs supporting hundreds of clinical and non-clinical patient-facing team members. You will ensure our teams have the knowledge, skills, and resources to deliver high-quality patient care at scale, from onboarding and new program launches to ongoing development, performance improvement, and retraining.

You will build the systems, processes, and infrastructure that enable Learning & Development to operate effectively as our business evolves. This includes:

• Establishing how we identify and prioritize learning needs.
• Developing and maintaining content.
• Scaling learning across teams.
• Measuring whether learning translates into the expected behaviors and performance outcomes.
• Owning the evaluation and adoption of learning technologies and tools.
• Partnering closely with Clinical, Operations, Quality & Safety, Product, and other cross-functional leaders.

You are a strategic and operational leader who knows how to build a scalable learning function in a fast-moving, complex environment. You bring:

• Strong judgment about when training is the right solution.
• A data-driven approach to improving frontline performance.
• The ability to build and lead a high-performing team.
• The capability to distill complex clinical or technical concepts into acceptable learning content.
• Comfort in setting long-term direction and driving execution.

Qualifications

• 10+ years of progressive experience in Learning & Development, training, or enablement.
• Experience leading learning programs and teams at scale; experience in healthcare, clinical operations, or another complex, regulated environment preferred.
• Proven ability to develop and execute a learning strategy that supports multiple functions, audiences, and business priorities.
• Experience building or scaling a centralized learning function.
• Strong understanding of adult learning, instructional design, learning needs analysis, assessment, and performance consulting.
• Demonstrated ability to measure learning effectiveness and connect learning outcomes to observable behaviors.
• Experience evaluating, implementing, and optimizing learning technologies.
• Proven people leadership experience, including building teams and developing talent.
• Strong cross-functional leadership and stakeholder management skills.
• Ability to balance long-term strategic thinking with hands-on operational execution.

Requirements

• Establish the learning strategy for hundreds of clinical and non-clinical patient-facing team members.
• Establish priorities and learning approaches that support business objectives.
• Build scalable learning systems and processes.
• Measure learning effectiveness and drive performance improvement.
• Build and lead a Learning Center of Excellence.

Benefits

• Full medical, dental, and vision insurance + OneMedical membership.
• Healthcare and Dependent Care FSA.
• 401(k) with company match.
• Flexible PTO.
• Wellbeing + Learning & Growth reimbursements.
• Paid parental leave + Fertility benefits.
• Pet insurance.
• Student loan refinancing.
• Virtual resources for mindfulness, counseling, and fitness.