[Hiring] Digital Literacy Instructor @Goodwill Industries of the Columbia

Role Description

This position will close to start applicant screening on 09/21/2026.

Goodwill Industries of the Columbia is seeking a full-time English/Spanish Digital Literacy instructor. This position holds the critical role in bringing digital skills/literacy and tech navigation resources to people throughout this Goodwill’s region in Washington. Working with a Digital Literacy Program Coordinator, and other workforce development professionals in a team approach, each Instructor will provide individualized/In-class assistance both remotely and in-person to vulnerable individuals who lack digital literacy skills, access to computing devices, or the internet.

The Digital Literacy Instructor will perform an initial assessment to learn technology and connectivity needs and the current digital skills level of program participants to assist them with accessing computer hardware, the internet, and basic foundational digital literacy skills training. This access to technology includes but is not limited to:

• Basics of computer usage, from turning on the computer to keyboarding skills
• Familiarity with software applications (especially focusing on the Microsoft Office Suite programs)
• Providing guidance on email and social media tools

The work is conducted in person at any of a variety of sites across the region, or through a remote interface (Zoom, Google Classroom, etc.)

What will you do in this job?

• Prepare objectives and outlines for courses of study, following curriculum guidelines establishing clear objectives for all lessons, units, projects, and communicating those objectives to students.
• Conduct classes/workshops at both the worksite and within the community to teach basic computer skills, essential software applications and "using technology in daily life" topics.
• Adapt teaching methods and instructional materials to meet student's needs and abilities.
• Provide one-on-one digital skills help to individuals in need of help navigating a device or software application.
• Use computers, Microsoft Office applications, AV, and other equipment/materials to effectively present and supplement digital literacy instruction.
• Stay abreast of current technology and trends as well as phishing schemes and internet scams and share this information with fellow instructors.
• Collect and document attendance and assessment data in accordance with established guidelines, and analyze trends to evaluate the effectiveness of instruction and the overall success of classes.
• Conduct ongoing outreach to communities requiring digital literacy support, with a focus on immigrants and refugees, English language learners, senior citizens, individuals experiencing poverty (households at or below 135% of the Federal Poverty Level), and those facing barriers to technology, internet access, and digital skills.
• Establish and nurture relationships with local community partners across the Goodwill Industries of the Columbia region to support the connection of remote and underserved communities.
• Promote Goodwill’s digital literacy classes at resource fairs and outreach events to support ongoing digital skills training.
• Safely operate motor vehicles for company business in accordance with all applicable laws, company policies, and insurance eligibility requirements.
• Adhere to the highest level of confidentiality, keeping private all client, associate, contract, human resource, and payroll information.
• Utilize and promote safety principles that model risk reduction demonstrating safe work practices through awareness and observation in support of a safety culture and report hazards or accidents.
• Provide excellent internal and external customer service.
• Adhere to Goodwill policy guidelines, ensuring compliance with standards related to attendance, dress code, and professional conduct.

Qualifications

• Possess a valid state-issued driver’s license for at least three (3) years, good driving record, ability to provide own transportation, and proof of current automobile insurance.
• Have experience teaching and/or leading groups.
• Have excellent verbal and written skills in languages representative of the community being served; bilingual English/Spanish required.
• Have intermediate level or better computer skills which include Excel, Outlook, Word, and internet use.
• Enjoy working both independently and in teams, and having a variety of tasks in your day.
• Have an associate degree or commensurate work experience.
• Have the skillset to create, design, and organize curriculum and new programs.
• Are a compassionate and attentive listener.
• Are passionate about providing high quality customer service.
• Interact positively with ethnically, culturally, economically, and disability diverse populations.

Requirements

• Starting Rate: $23.00, with eligibility for annual performance-based increases. Maximum pay is $25.88, achievable through sustained good performance and years of service.

Benefits

• Medical, Dental, and Vision Insurance: Employee and dependent premiums shared between the company and employee.
• Company-Paid Life Insurance: Coverage provided at no cost to the employee.
• Paid Vacation and Sick Leave: Accrued based on hours worked.
• Paid Time Off (PTO): Twenty four hours of floating holiday annually. Prorated based upon hire date in the first calendar year of employment.
• Additional Longevity PTO: Earned on the anniversary date of hire, based on full- or part-time status.
• On-Demand Payment: Access to earned wages before payday.
• Bonus Opportunity: Based upon performance and prorated based upon hire date.
• Technology Stipend: Each pay period commensurate with anticipated personal technology use for business.
• Access to Financial Assistance: Support for training, education, and career development to help employees advance in their professional growth.
• Retirement Savings Plan: Eligible to participate in a 401(k) or Roth IRA upon turning 18, with enrollment eligibility after one year of service and 1,000 hours worked in the first year (or 500-1,000 hours each year for two consecutive years). Enrollment entry dates are January 1st or July 1st.

Work Schedule

Full-time, hourly position. Days and hours are dependent on business needs, but will occur primarily Monday through Friday, 8-4:30. Occasional weekend and evening events are scheduled with advance notice.

Application Information

Please be sure to answer ALL of the online screening questions. Incomplete applications will not be processed. This is an important part of the process of getting to know you. Additionally, after applying Goodwill contacts candidates directly through the e-mail address provided at application.

As an employer who welcomes and trains vulnerable adults in the workplace, a background check is run at the permission of the finalist candidates. Each finalist will receive a copy of their report directly from the third party agency who completes the check. This report is sent directly to the e-mail address you specify on your background check authorization. A description of your rights under the Fair Credit Reporting Act and dispute instructions are also included.

Information about specific automatic disqualifying pending charges or convictions may be found in WAC 388-113-0020. To be clear a candidate with a disqualifying pending charge or conviction cannot be hired.