[Hiring] Digital Learning Advisor @qa

Role Description

As a member of the Digital Learning Team, your role will involve supporting and guiding apprentices to ensure they have a positive experience. You'll also be responsible for meeting team KPIs. Additionally, you'll be enrolled in a Data Technician Level 3 apprenticeship.

Key Responsibilities:

• Contribute to the delivery of excellent learning experiences
• Deliver engaging Programme Launch sessions and provide Day 1 feedback to ensure submissions meet required criteria
• Support learners through timely feedback, query resolution, and guidance, working closely with Digital Learning Consultants and wider teams
• Be available on Zendesk online chat during working hours and provide prompt responses to learner queries
• Deliver cohort-wide online support using technology effectively and safely
• Engage professionally with learners and employers to track progress, support development, and resolve queries or concerns
• Enable learners to navigate and leverage the benefits of the virtual learning environment to enhance their learning journey
• Deliver impactful and inspiring support and guidance
• Utilise effective and proactive online communication techniques to validate task requirements and diagnose areas for learner improvement
• Collaborate internally
• Maintain accurate documentation, reports, and management information in line with KPIs, regulations, and funding requirements
• Assist with projects to support internal and external team needs, including attendance quarterly of face-to-face meetings (travel expenses will be covered)
• Take ownership of ongoing professional development (CPD)

Success Measures:

• Performance is consistently meeting or exceeding expectations
• Learner survey feedback
• Timeliness, volume and satisfaction ratings on Zendesk live chat
• Response times within 24 hours for submission feedback and messages
• Engagement of apprentices against funding regulations
• Sampling and observation of work
• Level 3 Data Technician apprenticeship progress

Qualifications

• English & Maths GCSE (Grade A*-C or 9-4)
• Able to deliver motivational, balanced and constructive feedback
• Attention to detail with strong administrative skills
• Experience of using IT systems and reviewing data
• Customer service experience (desirable)
• Some industry experience for the relevant programme you support (desirable)
• Experience of working remotely (desirable)
• Awareness of equality, diversity and inclusion
• Up-to-date knowledge of legal policy requirements including safeguarding, Prevent and Health and Safety

Benefits

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm