[Hiring] DCC Trainer @Elavon, Inc.

Role Description

The Elavon Business Performance team is seeking a dynamic professional to fulfil a hybrid role that combines the responsibilities of a DCC Trainer and Sales Support. This position is pivotal in leading customer-facing training initiatives for Tier 1 and 2 clients, supporting internal and external sales personnel and relationship managers, and ensuring the success of Elavon’s Dynamic Currency Conversion (DCC) product.

Key Responsibilities

• Contact Elavon customers (primarily retailers) to offer DCC training, secure appointments, and deliver superior service and support to sales staff, relationship managers, and clients.
• Review assigned Tier 1 & 2 customer lists to align activities with Elavon Customer/Solution success initiatives and business development team goals.
• Maximize customer visits and training appointments per week, ensuring alignment with overall Customer Account Plans managed by Relationship Managers.
• Prepare and deliver new applications generated by the Elavon business development Team, review merchant applications for accuracy, and coordinate daily application support.
• Support the lead generation team with data cleansing, outreach, and data tracking through Salesforce.
• Use Elavon reporting tools and business analysis to inform and drive customer success; review results and issues to direct collective activities within customer accounts.
• Maintain and update databases of existing merchants and partners; serve as the primary internal support contact for sales and strategic partners.
• Build and maintain strong internal and external partnerships to drive Elavon business growth, share market trends and feedback, and participate in important customer meetings.
• Interface with internal departments (e.g., SCS Partner Management, Deployment, Operations) to ensure proper enablement of customer solutions and handle escalations as needed.
• Continuously update and engage with internal tools such as Salesforce, HR Time Management, and Learning Centre; implement approved MIDs and inform relevant stakeholders.
• Support routine change management projects and escalate major client issues to management when necessary.
• Weekly and monthly account management of trained customers and internal communication regarding administrative support issues.

Qualifications

• Customer service experience with a true passion for people and customers, and an open, empathetic approach to client interactions.
• Experience in training, preferably with a Train the Trainer certification or equivalent.
• Proven track record of delivering quantitative results and meeting targets in sales, business development, or training environments.
• Strong ability to manage sales/training pipelines, including appointment scheduling, follow-up, and diary management.
• Knowledge or experience in the retail sector is a plus.
• Ability to work independently and collaboratively across all business levels and departments.
• Proficiency in data analysis and MS Excel; experience with Salesforce is an advantage.
• Bachelor’s degree or equivalent work experience.
• Fluent English, with excellent oral, written, and interpersonal communication skills. Fluency in other EU languages an advantage.
• Strong presentation skills; able to communicate complex business and technical concepts using visual aids and adaptable messaging for various audiences.
• Comprehensive knowledge of different company types and their legal requirements.
• Persistence, commitment, passion, and optimism in achieving business goals.

Reporting Line

This role reports to the retail regional manager and serves as the primary support contact for internal and external sales teams, as well as relationship managers and clients.

Location Expectations

This role is designated as home-based remote.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Benefits

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness.
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

Closing Date

Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.