[Hiring] Customer Training Consultant - Workforce Solutions @symplr

Role Description

The Customer Training Consultant is responsible for designing and delivering best practice training programs and tools to educate internal and external users on symplr solutions, specifically Workforce.

• Conduct and coordinate training activities to support clients or internal teams using a variety of mediums, including on-site learning, e-learning, quick reference guides, and virtual meetings.
• Collaborate with internal teams to provide feedback regarding curriculum delivery experiences; consult with internal and external users to conduct needs assessments.
• Serve as a subject matter expert for assigned products and services.
• Partner with Instructional Design and Learning Technology teams to review new training curriculum.
• Develop, maintain and distribute all software training documentation including, but not limited to, various user type audiences, media (job aides, videos, eLearning), and knowledge base systems.
• Effectively communicate and execute best practices for internal and external training engagements.
• Handle challenging client requests or escalate issues as needed.
• Advise on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices.
• Continually grow product, functional, and industry knowledge through training, research, and collaboration.
• Work collaboratively with other departments to deliver exceptional client service.
• Adopt department operational standards and procedures to maximize team efficiencies.
• Ensure timely completion of administrative activities.
• Perform other duties as assigned.
• Travel 25%.

Qualifications

• Bachelor’s degree.
• Two years of training, teaching, or instructing experience.
• Strong technical aptitude including proficiency in Microsoft Office applications.
• Successful technical content delivery (classroom and e-learning), with a consultative aptitude experience.
• Strong presentation skills and demonstrated consulting ability.
• Strong project management skills, strategic thinking skills, and experience navigating clients through change.

Requirements

• Healthcare industry, credentialing verification, or compliance experience.
• SASS training experience.

Benefits

• Min: USD $60,000.00/Yr.
• Max: USD $80,000.00/Yr.