[Hiring] Corporate Trainer @Direct Travel

Role Description

The Corporate Trainer designs and delivers training programs that support global travel operations, advisor readiness, and platform adoption. Reporting to the Manager of Training, this role equips advisors across North America, regional hubs, the World Service Center (WSC), ATPI, and global partner teams with the knowledge, skills, and tools needed to deliver efficient, consistent, and client-focused service.

Responsibilities extend beyond onboarding and include:

• Facilitating instructor-led and digital training
• Developing learning materials and videos
• Supporting platform and tool adoption
• Troubleshooting advisor issues
• Preparing teams for new workflows, technologies, and product releases
• Supporting operational transitions into the WSC and adoption of AI-assisted and third-party solutions

This position requires a professional and engaging virtual presence, including active on-camera participation during training and meetings. Strong communication, facilitation, and presentation skills are essential to effectively engage audiences, build trust and credibility, foster collaboration, and support learning and adoption across global teams.

Qualifications

• Bachelor’s degree or three to five years of experience in travel operations, training, workforce enablement, or related field
• Demonstrated expertise in corporate travel operations, GDS platforms, and international ticketing
• Experience designing scalable training programs for multi-region or global teams
• Strong communication and facilitation skills, with the ability to translate complex information into practical learning
• A global mindset and the ability to work effectively across time zones and cultures
• Experience supporting advisor training and operational support models
• Experience working with multiple GDS platforms, with Amadeus and Sabre preferred
• Experience developing e-learning or other scalable training content

Requirements

• Ability and willingness to travel up to 10% to 20%, as needed

Success Measures (First 12 to 18 Months)

• Global training framework established and aligned to COO priorities
• WSC onboarding readiness achieved and phased migration supported
• Improved advisor productivity, quality, and consistency
• Training embedded in global stand-ups and operational readiness efforts
• Strong adoption of AI-assisted tools, digital workflows, and Avenir enhancements
• Effective advisor issue resolution and operational continuity support
• Successful internal delivery of GDS conversion training