[Hiring] Career Coach @SOUTHWEST KEY PROGRAMS

Role Description

The Career Coach is responsible for providing services to individuals who receive Temporary Assistance to Needy Families (TANF), participants through the Supplemental Nutrition Assistance (SNAP) and Able-Bodied Adult Without Dependents (ABAWD) programs, Noncustodial Parents (NCP) participants, and universal participants. Services include eligibility verification, skills and needs assessments, case management, and progress monitoring. The Career Coach also coordinates supportive services and conducts follow-up to ensure that necessary supports are in place for placement in employment. The target goal for participants served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.

Qualifications

• Baccalaureate degree (preferred), plus a minimum one year in case management or participant service or may be substituted with 60 credit hours with 3 years full time qualifying experience.
• Excellent oral and written communication skills.
• Own transportation to use in the performance of duties.
• Maintaining a professional appearance and attire is required.

Requirements

• Proficiency in Microsoft Office software with ability to data enter and extract information from a computer system.
• Excellent verbal and written communication skills.
• Demonstrated participant service skills.
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
• Bilingual (English/Spanish).
• A valid Texas motor vehicle operator’s license and reliable means of transportation.

Benefits

• Travel to attend meetings, training, outreach and other activities.
• Must be able and willing to telework as needed.
• Able to react to change productively and handle other essential tasks as assigned.

Physical Demands

• Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.
• While performing the responsibilities of this job, the employee must be able to access all components of workstation and other office equipment.
• Frequent typing, writing, bending and twisting.
• Must be able to lift up to 10 pounds.

Work Environment

• Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues.
• Local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.