[Hiring] Business Analyst Apprenticeship Coach @qa

Role Description

You will be responsible for coaching and mentoring a group of learners working towards the successful and timely achievement of their apprenticeship programme.

Key Responsibilities:

• Contribute to the Delivery of Excellent Learning Experiences
• Coach and support an agreed caseload of learners in smaller organisations and corporate environments.
• Work with internal Digital Learning Advisors, other DLC’s and Learning Specialists to provide a link between the classroom and their online learning.
• Collaborate with Learning Specialists and Quality Assurance Consultants to ensure learners successfully achieve their apprenticeship programme on time.
• Provide clear and detailed written feedback on learning activities and goal completion ensuring learners are aware and adhere to their 20% off-the-job obligation.
• Leverage a ‘many-to-many’ mind-set and utilise technology effectively and safely to deliver cohort–wide online coaching.
• Professionally engage with both employer and learner to update on progress and plan for realistic progression. Deal with more complex customer questions and complaints in line to Company policy.
• Enable learners to navigate and leverage the benefits of the VLE to enhance their learning journey.
• Deliver Impactful and Inspiring 1-2-1 Coaching
• Through remote working practice, observe, review and provide feedback on evidence produced by learners to ensure it is of the appropriate standard to reflect the learner’s knowledge, skills and behaviour and meet the needs of the Awarding Organisation.
• Adhere to and apply quality assurance procedures when reviewing all components of the standards/framework to minimise referrals and meet deadlines.
• Hold regular remote review meetings and build a positive relationship with the employer, line manager and mentor to monitor learner progress and plan progression.
• Support learners online across a variety of modules specifically helping them apply their skills to their current job roles.
• Utilise effective and proactive online communication techniques to validate task requirements and diagnose areas for learner improvement.
• Internal collaboration
• Provide timely and accurate documentation, management information, and reports in line with agreed business processes and KPIs.
• Take ownership of own development ensuring Continuous Professional Development (CPD) is kept up to date.
• Assist with projects to support internal and external team needs.
• Work with your manager to identify and develop further business prospects.

Qualifications

• Business exposure in your specialist area.
• Some industry experience for the relevant learner programme you support.
• Strong written skills due to the data recording/management element of the role.
• Ability to motivate learners as well as work to strict deadlines.
• Recent industry experience working in a Business Analyst based role.

Benefits

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays.
• Holiday Buying scheme.
• Medicash plan, Wellhub, Cycle to Work scheme.
• Private Medical Insurance at corporate rates.
• Employee Assistance Programme.
• Employee Discounts Benefit Hub.
• 3 Development days.
• 2 Charity days per year.
• Pension Scheme.
• Early Friday Finish at 4pm.

Company Description

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale.