[Hiring] Apprenticeship Coach @Walbrook Institute London

Role Description

The Apprenticeship Coach is responsible for supporting the successful progression and completion of Level 3 and Level 4 Financial Services apprentices. The role focuses on coaching apprentices to develop and evidence their knowledge, skills and behaviours in the workplace, maintaining engagement, and working closely with employers to ensure the apprenticeship delivers meaningful impact for both the learner and the organisation. This is a learner-facing delivery role with accountability for progress, employer engagement and readiness for Gateway and End-Point Assessment.

Key Responsibilities

• Apprentice Coaching & Progression
  • Coach apprentices to develop professional knowledge, skills and behaviours aligned to the apprenticeship standard.
  • Support apprentices to build high-quality portfolio evidence drawn from real workplace activity.
  • Promote effective reflective practice and professional development.
  • Monitor learner engagement and progress, intervening early where risk is identified.
  • Support apprentices to prepare for Gateway and End-Point Assessment.
• Progress Reviews & Employer Engagement
  • Plan, lead and record regular tripartite progress reviews with apprentices and employers.
  • Work proactively with employers to identify appropriate workplace learning opportunities.
  • Reinforce employer responsibilities within the apprenticeship.
  • Challenge and escalate employer or learner non-engagement where progress is at risk.
• Evidence, Records & Systems
  • Review portfolio evidence for relevance, quality and alignment to the standard.
  • Ensure off-the-job training activity is accurately captured and evidenced.
  • Maintain timely and accurate learner records within the e-portfolio and learner management systems.
  • Monitor, but not deliver, Functional Skills where applicable.
• Safeguarding, Quality & Professional Practice
  • Provide first-line pastoral support and safeguarding guidance to apprentices.
  • Escalate safeguarding, wellbeing or engagement concerns in line with organisational procedures.
  • Contribute to quality assurance activity, self-assessment and inspection preparation.
  • Work collaboratively with colleagues across operations, compliance and quality functions.
  • Maintain continuous professional development relevant to the role and sector.

Qualifications

• Experience coaching, supporting or delivering apprenticeship learners.
• Strong understanding of apprenticeship standards and End-Point Assessment requirements.
• Ability to motivate and support learners against milestones and outcomes.
• Confidence engaging with employers and workplace mentors.
• Excellent organisational, communication and record-keeping skills.
• Experience using e-portfolio or learner management systems.
• Understanding of safeguarding responsibilities within an FE/apprenticeship context.

Requirements

• Assessor or teaching qualification (e.g. TAQA, AET, or equivalent).
• Occupational experience within financial services or a related professional services environment.
• Experience working with Level 3 and/or Level 4 apprenticeships.
• Familiarity with government-funded training provision.

Benefits

• Lifestyle
• Company pension plan
• Private medical insurance
• Life insurance
• Perkbox membership
• Life Balance
• Work Your Way - flexibility that works for you
• Generous holiday entitlements, increasing with length of service
• Excellent maternity & paternity policies
• Volunteering days
• Birthday day off
• Wellbeing & Support
• Wellbeing Group programmes
• Twice a year "wellbeing pass" to allow time for yourself
• Employee Assistance Programme (EAP)