[Hiring] Bilingual Student Success Coach & Enrollment Advisor @EnGen

Role Description

As a Student Success Coach and Enrollment Advisor, you will support learners throughout their journey at EnGen—from enrollment and onboarding to ongoing engagement, persistence, and career success. You will provide personalized coaching that helps learners stay motivated, overcome language barriers, build confidence, and develop career-ready English skills connected to meaningful career opportunities. This role also includes supporting enrollment and re-enrollment efforts, guiding learners through onboarding, and helping remove barriers to participation. Success in this role requires empathy, strong communication and organizational skills, and a passion for helping learners achieve career advancement and economic mobility.

What You’ll Be Doing (but not limited to)

• Provide personalized coaching support to learners through phone, text, email, video calls, and live chat
• Help learners identify the right content, pathways, and resources aligned with their career and learning goals
• Encourage learner persistence, engagement, and course completion through proactive outreach and follow-up
• Monitor learner activity and identify learners who may benefit from additional engagement or support
• Support learners in navigating career-focused English learning pathways and workforce-aligned content
• Guide learners in using EnGen’s platform, features, workshops, and support services
• Support enrollment and onboarding processes, including registration assistance and learner activation
• Proactively follow up with learners who have not completed enrollment or participation milestones
• Respond to learner questions, concerns, and missed calls in a timely and empathetic manner
• Accurately document learner interactions and manage assigned tasks in HubSpot and other systems
• Support re-enrollment efforts by contacting eligible learners and guiding them through next steps
• Participate in weekly team meetings, trainings, and engagement initiatives
• Identify learner communication barriers or trends and share insights with the team
• Support virtual learner sessions and engagement activities as needed

Qualifications

• Fluency in English and Spanish (spoken and written) is required
• French proficiency is strongly preferred
• 2+ years of experience in coaching, learner support, student success, customer service, enrollment advising, workforce development, or related fields
• Strong written and verbal communication skills across phone, text, and email
• Passion for helping adult learners build confidence, develop career-ready English skills, and achieve their personal and professional goals
• Comfort engaging with learners from diverse cultural and professional backgrounds
• Strong organizational skills and attention to detail
• Ability to manage multiple learner follow-ups and tasks simultaneously
• Comfort using CRM systems and communication tools (HubSpot experience is a plus)
• A collaborative mindset and willingness to work across teams
• Interest in adult education, language learning, workforce development, and mission-driven work
• Ability to work independently and proactively in a fast-paced remote environment

Requirements

• $25 - $27 an hour
• Part-time contractor role (up to 25 hours per week)
• Flexible schedule based on program needs
• Fully remote; can work from anywhere in the U.S.
• Must be authorized to work in the U.S.
• Must have access to a personal computer (equipment not provided)
• Training will be provided