[Hiring] Attendance Advocate @CALIFORNIA VIRTUAL ACADEMY AT LOS ANGELES

Role Description

The Attendance Advocate helps students and families maintain compliance while attending school. The position fosters a high-touch approach to educational support and demonstrates superior customer service skills, along with a commitment to providing the best possible experience for students and families.

Essential Duties and Responsibilities

• Manages and assists assigned student caseload who need additional guidance or assistance to become compliant with attendance or other non-compliant concerns.
• Supports the schoolwide attendance compliance process, holds non-compliance calls with families, and monitors student attendance daily through reports.
• Participates in Strong Start supports including orienting new students to the virtual school programs and creating videos.
• Maintains detailed documentation on each student.
• Develops systems to track and manage accountability and compliance information.
• Supports students and learning coaches throughout the Tiers II – IV in the FAST program related to compliance.
• Collaborates with the Compass Team, counselors, teachers, parents, administrators, and other school staff to create a Back on Track (BOT) plan for students.
• Holds office hours to support students and their families with any questions they may have.
• Develops and presents training to help students and parents understand the school's compliance and requirements.
• Communicates with parents as needed, including calling, emailing, and texting.
• Meets students and parents in Blackboard Collaborate.
• Returns all communication ASAP but no longer than 24 hours.
• Communicates with teachers and administration regularly.
• Must attend all in-person meetings, staff meetings, and K12-sponsored trainings/meetings as scheduled.
• Other duties as assigned.

Qualifications

• High School Diploma
• Strong organizational skills
• Experience working in an educational setting
• Detail oriented
• Able to balance and complete multiple projects
• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
• Strong interpersonal and communication skills
• Self-directed but comfortable working as part of a team
• Attend regularly scheduled meetings
• Attend in-person training as scheduled

Desired Qualifications

• Associates Degree
• Experience working with at-risk students
• Experience supporting adults and children in the use of technology
• An ability to learn new technology tools quickly
• An ability to support and guide adults as well as students

Competencies

• Business Ethics: Inspires the trust of others; Keeps commitments; Treats people with respect; Upholds organizational values; Works with integrity and ethically.
• Communications: Exhibits good listening and comprehension; Expresses ideas and thoughts in written form; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Planning & Organization: Integrates changes smoothly; Plans for additional resources; Prioritizes and plans work activities; Sets goals and objectives; Uses time efficiently; Works in an organized manner.
• Quality Management: Fosters quality focus in others; Improves processes, products and services; Measures key outcomes; Sets clear quality requirements; Solicits and applies customer feedback.
• Use of Technology: Adapts to new technologies; Demonstrates required skills; Keeps technical skills up to date; Troubleshoots technological problems; Uses technology to increase productivity.
• Computer Skills: Knowledge of Microsoft Office Suite; experience using a student information system and/or other type of database software; experience moderating web meetings for small and large groups.

Work Environment

• This position is a virtual position working from a home office.
• Must have the ability to travel throughout the school year within and between assigned geographic areas.
• Occasionally exposed to outdoor weather conditions.
• The noise level in the work environment is usually moderate.

Physical Demands

• Must occasionally lift and/or move up to 15 pounds.
• Frequently required to sit; occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Restrictions on Time Off

• TBD based on school calendar.
• Use of sick time under the California Healthy Workplaces, Healthy Families Act of 2014 may be approved during the above restricted dates.