[Hiring] Associate Education Services Specialist @Flashpoint

Role Description

Flashpoint is looking for an Associate Education Services Specialist to join our Education Services team in the United States on a 12-month fixed-term contract covering parental leave. If you enjoy editing training video, writing clearly for customers, and keeping a busy calendar of webinars and courses running on schedule, we have a role for you. You will help us deliver the highest-quality education to a growing customer base.

• Run our customer education programs day to day, including:
  • Flash Talks, our customer-only webinar series
  • The monthly Customer Success Briefing
  • The on-demand courses and how-to videos in the Flashpoint Education Center
  • The behind-the-scenes production of FUSE, our annual user conference
• Work across Customer Success, Marketing, Sales, Product, and Intelligence.
• Collaborate day to day with a senior member of Education Services who directs and reviews your work.

Qualifications

• Have recorded, edited, captioned, and published training video that customers used, and can share a sample (iMovie counts).
• Have written clear customer-facing copy, such as course descriptions, help articles, newsletters, or webinar emails, and asked for a review before it went out.
• Have owned a recurring calendar of customer deliverables across several tools at once and kept it on schedule.
• Have supported live virtual events from behind the scenes, including registration, run-of-show, recording, follow-up, and a plan B for technical difficulties and no-shows.
• Have supported customer-facing education or customer success programs, such as webinars, onboarding, online courses, or help center content, and enjoy running a repeatable process well.

Requirements

• Record, edit, caption, and publish how-to videos and course lessons to the Flashpoint Education Center and Help Center.
• Run the backend logistics for Flash Talks and Training Workshops, from scheduling through the published recording.
• Compile metrics for Flash Talks and Training Workshops and generate the reports that track their performance.
• Produce the monthly Customer Success Briefing and compile its quarterly performance review.
• Set up one-off customer training webinars and publish their recordings to the Help Center or Saleshood.
• Support the live production of FUSE, our annual user conference, by running the backend admin.
• Monitor and reply to the Education Services community inbox, including registrant questions and unsubscribes.
• Propose process improvements as you learn them and contribute to new Education Services initiatives as they develop.

Benefits

• Diversity: Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity.
• Culture and Belonging: Opportunities to connect with coworkers through various communication channels and company-funded virtual events.
• Perks: Health and wellness perks like gym reimbursements, expensed lunches, and inclusive employee events.
• Career Growth: Regular one-on-ones with your manager, performance reviews, learning and development opportunities, and guidance through formalized career paths.