[Hiring] Associate Director, Market Access Learning @Bristol Myers Squibb

Role Description

The US Commercialization Learning organization is the catalyst for empowering the field force to drive transformative customer experiences that give patients access to BMS’ medications. As the Associate Director, Market Access Learning Lead, you will be working among the best in your profession and will have the opportunity to collaborate with talented and dedicated professionals committed to advancing learnings.

The US Commercialization Learning organization is seeking a strategic learning leader to advance the capabilities of Market Access field teams. This role is accountable for shaping learning strategy, defining capability frameworks, and developing pathways that enable sustained field effectiveness. The Associate Director ensures learning efforts are grounded in sound learning design, aligned to enterprise standards, and responsive to evolving business and therapeutic priorities.

This is a remote position with primary responsibility for aligning Market Access learning strategy to BMS organizational goals, leadership expectations, and business objectives. The Associate Director will partner closely with:

• MAx Field Operations & Training
• WW Commercialization Learning colleagues
• Access Strategy
• TA leaders
• Other cross-functional stakeholders as needed

Collaboration with vendors and external partners is essential to maximizing impact across the learning ecosystem.

Primary responsibilities:

• Own the end-to-end learning strategy for Market Access field roles, defining capability priorities and development pathways
• Identify capability gaps across Market Access teams (e.g., ARMs, AEs, HEOR) and translate those gaps into prioritized learning strategies and roadmaps
• Design and establish onboarding curriculums for prioritized Market Access roles
• Establish learning design principles, standards, and quality expectations to guide Market Access training development
• Provide strategic direction and learning design guidance to MAx and PASS Field Trainers to ensure programs are instructionally sound, sequenced, scalable, and compliant
• Maintain oversight of training content lifecycle to ensure materials remain current, compliant, and fit for purpose
• Serve as a strategic partner to Field Training leads in translating complex capability needs into effective learning experiences
• Provide learning leadership for launches by defining Market Access capability requirements and learning approaches in advance of execution
• Ensure Market Access learning is integrated into enterprise learning platforms and aligned to enterprise capability frameworks
• Define and assess learning effectiveness, using outcomes and field insights to drive continuous improvement
• Provide strategic oversight of vendors and external partners supporting Market Access learning

Qualifications

• BA/BS degree required; Master’s Degree or MBA preferred
• Minimum of 2 years’ experience in learning strategy, capability development, or commercial/field training roles
• Deep knowledge of the market access and payer landscape, including field-facing roles and responsibilities
• Experience designing learning architectures and role-based capability frameworks preferred
• Significant and recent market access and field or account management experience (>7 years) highly preferred
• Strong understanding of adult learning principles, instructional design, and learning evaluation methodologies
• Demonstrated ability to influence without authority and operate effectively in a complex, cross-matrix environment
• Experience partnering with cross-functional stakeholders to drive capability outcomes
• Proven success managing external vendors and learning partners
• Excellent presentation, facilitation, and communication skills
• Proficiency in Microsoft Office (PowerPoint, Excel, Word), AI (MS Co-Pilot/Chat GPT), and enterprise learning platforms
• Ability to travel approximately 20% for meetings, launch activities, and training initiatives

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include:
  • Paid Time Off: US Exempt Employees - flexible time off (unlimited, with manager approval), 11 paid national holidays.
  • Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays.
  • Additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs, and an annual Global Shutdown between Christmas and New Years Day.