[Hiring] Associate Academy Content Consultant @Bloomreach

Role Description

As an Associate Academy Content Consultant, you will join the broader Customer Experience Group. You will be an integral part of the Academy team, which functions as our internal product education provider. Your role will be to support the creation of educational content that empowers Bloomreach users through intuitive onboarding and ongoing product education - helping them become independent users of our Bloomreach Solutions.

Working closely with senior Content Consultants and Operational Specialists, you will apply foundational instructional design principles to develop engaging learning materials. You will contribute to projects from start to finish under the guidance of experienced team members, while bringing a fresh perspective and enthusiasm for learning.

We'll provide the tools, resources, and mentorship to set you up for success - this is a great opportunity to build your content development skills in a fast-paced, collaborative environment.

You can work from anywhere in Slovakia or the Czech Republic, with offices available in Bratislava, Brno, or Prague.

As an Academy Content Associate, your job will be to:

• Support the design and development of learning experiences, including e-learning modules, instructor-led training materials, quizzes, and other supporting resources - under the direction of senior team members.
• Assist in collaborating with subject matter experts (SMEs) and stakeholders to gather content and support the definition of learning objectives.
• Apply foundational instructional design principles as guided by the team, and contribute ideas for improvement.
• Support video post-production coordination with our external vendor, assisting with production schedules and brand consistency checks.
• Contribute to cross-departmental collaboration efforts to support product adoption and knowledge sharing.
• Assist with portfolio-level initiatives including modularization and learning journey development.
• Help maintain a selection of courses, flagging areas for improvement and executing updates as directed.
• Bring your fresh ideas!

Qualifications

• Strong command of English (B2+)
• Eagerness to learn in a fast-paced, dynamic environment
• Strong attention to detail and time management skills
• Strong interpersonal skills and a collaborative mindset
• Curiosity and willingness to quickly pick up new topics
• Motivation to contribute to large, time-sensitive projects as part of a team
• Interest in cross-departmental collaboration
• Previous experience or coursework in education, instructional design, or customer-facing roles is a plus

Benefits

• A great deal of freedom and trust; no clocking in and out, and no corporate rules or long approval processes.
• Defined company values and key behaviors embedded in processes like recruitment, onboarding, and performance review.
• Flexible working hours to accommodate your working style.
• Virtual-first work environment with several Bloomreach Hubs available across three continents.
• Company events to experience the global spirit of the company.
• Support for volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
• People Development Program with personal development workshops.
• Access to a communication coach for work-related challenges.
• Annual professional education budget of $1,500 for education products.
• Employee Assistance Program with counselors for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• ‘DisConnect’ days for additional time off each quarter.
• Facilitation of sports, yoga, and meditation opportunities.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Restricted Stock Units or Stock Options based on role, seniority, and location.
• Participation in the company's performance bonus.
• Employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• Celebration of work anniversaries - Bloomversaries!