[Hiring] Assistant Manager RCM Training @CPSI

Role Description

Assistant Manager RCM Training:

• Contribute to the organizational training and development strategy by providing recommendations on focus areas, required resources, and strategic priorities.
• Play a key role in shaping the training and development requirements for the organization.
• Planning trainings for new hires and existing staff based on availability of Trainers.
• Designing and implementing training programmes including identifying and assessing current and future needs.
• Meet and greet new hires that are part of training batches, open communication channels and address training concerns/onboarding issues.
• Periodically review training content and share feedback with Content development team for any edits/deletions.
• Validate batch reports and help conduct OJT reviews for the trainees with the stakeholders.
• Handling internal BI of the training team along with dashboards and updating the same on a regular basis to have visibility of training progression.
• Track and share weekly updates with Training HOD and respective stakeholders.
• Address any training grievances received from stakeholders on a real-time basis.
• Planning for KT calls in new transitions, preparing the SOP, PNP and sharing the knowledge with trainers for them to drive the same for the trainees.
• Follow escalation process for trainees in cases of discipline and behavioral issues.

Reporting and Role

• Managing content development and training batches.
• Reporting to Training Manager.