[Hiring] Assistant Director, Student Experience and Operations @American College of Education

Role Description

You are passionate about helping students achieve their educational goals. You thrive in a collaborative environment and are comfortable working remotely while building strong partnerships across the organization. You possess exceptional leadership, technical, and operational expertise and can successfully bridge strategy, process, technology, and execution.

As the Assistant Director, Student Experience & Operations, you will be responsible for the strategic leadership, development, optimization, and execution of the student lifecycle and journey at ACE. You will oversee operational functions, lead process and technology transformation initiatives, and ensure alignment between business objectives, student needs, and institutional priorities. You will define and implement scalable solutions that enhance the student experience, improve operational efficiency, and increase student satisfaction and success. You will need to collaborate with all student-facing teams and the IT department in tandem.

As the Assistant Director, Student Experience & Operations, you will provide strategic leadership for the student lifecycle, student operations, process improvement, and technology enablement across the institution. You will need to be expert in CRM and SIS processes and systems.

Qualifications

• Master's degree required, preferably in Higher Education, Business Administration, Organizational Leadership, Information Systems, Operations Management, or a related field.
• Bachelor's degree from an accredited institution.
• 10+ years of progressive leadership experience in higher education supporting the student lifecycle through operational, technology, process improvement, or student services functions.
• 5+ years of experience leading teams and managing people leaders.
• Significant experience with Microsoft CRM, Anthology, Canvas, or similar enterprise platforms.
• Proven experience leading enterprise-wide operational and technology transformation initiatives.
• Strong project and program management expertise, including agile methodologies and technology implementation frameworks.
• Experience designing and optimizing business processes that support student success and organizational scalability.
• Demonstrated ability to influence and collaborate with executive leaders and cross-functional stakeholders.
• Excellent written, verbal, presentation, and facilitation skills.
• Ability to manage multiple strategic initiatives simultaneously in a remote environment.
• Strong analytical skills with experience using operational and student data to drive decisions.

Requirements

• Demonstrates self-reliance by meeting and exceeding organizational objectives.
• Demonstrates positive attitude, motivation, concern for students, teamwork, and excellent time management skills.
• Follows established processes while identifying opportunities for innovation and improvement.
• Consistently produces a high volume of quality work.
• Adapts effectively to changing priorities and tight deadlines.
• Proven ability to work independently and collaboratively across departments.
• Supports and embraces the College's Impact mission.
• Possesses exceptional communication, organization, and stakeholder management skills.
• Demonstrates creativity and efficiency in solving complex business and operational challenges.
• Strong analytical and problem-solving skills with high attention to detail.
• Builds and maintains student satisfaction throughout the lifecycle.
• Recognizes, anticipates, and responds to student needs.
• Successfully leads teams through change, process improvement, and technology adoption.
• Develops strong partnerships and influences decision-making at all organizational levels.

Benefits

• Medical, dental, & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability
• And more…