[Hiring] Apprenticeship Coach Assessor @Serco Plc

Role Description

As an Apprenticeship Coach Assessor in our Employability, Skills and Training Services (EST) team, you'll support apprentices throughout their learning journey, helping them develop the skills, knowledge and behaviours needed to achieve their apprenticeship goals and make a positive impact in their careers.

• Support, coach and motivate apprentices throughout their programme, helping them successfully achieve their apprenticeship standard.
• Deliver engaging progress reviews with apprentices and employers, ensuring compliance with apprenticeship funding requirements.
• Assess learners against apprenticeship standards and maintain high-quality assessment practices.
• Champion inclusivity and implement appropriate support strategies to help learners overcome barriers to learning and progression.
• Maintain accurate learner records within the learner management system and e-portfolio platforms.
• Prepare learners for End Point Assessment and support them to remain on track throughout their programme.
• Work closely with tutors, managers and quality teams to ensure a consistent and high-quality learner experience.
• Promote a positive safeguarding culture that supports learners' physical and psychological wellbeing.

Qualifications

• Recent experience within project management, leadership and management, supported by a relevant qualification.
• Hold a recognised assessor qualification such as A1 or CAVA.
• Strong coaching and mentoring skills with the ability to motivate and engage learners from a range of backgrounds.
• Excellent organisational and communication skills, with the ability to manage competing priorities and deadlines.
• Passionate about helping others succeed and committed to delivering high-quality learner outcomes.
• Able to build trust and strong professional relationships with learners, employers and colleagues.
• Committed to continuous professional development and learning.

Requirements

• An Enhanced DBS check is required for this role, including spent and unspent convictions, cautions, and any relevant information held by local police.
• Completion of an Occupational Health Questionnaire to allow for necessary support in the role.

Benefits

• 25 days' holiday plus bank holidays.
• Up to 6% contributory pension scheme.
• Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, and 30% off at Serco-managed leisure centres.
• 24/7 access to a virtual GP service.
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme.
• Employee networks that support connection, collaboration, learning, and belonging.

Company Description

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on.

Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.