[Hiring] Americas Trainer @Sonos

Role Description

A Sonos Americas Trainer is responsible for bringing educational moments to life for partners across both the Professional and Retail channels. This role will flex between audiences and business needs, delivering technical, product, and sales education to professional installers, retail employees, business owners, and other Sonos partners. Members of the Sonos Global Training & Education Team embody all of Sonos’ behaviors: Respect, Collaboration, Transparency, and Ownership.

• Present engaging educational content to both small and large audiences through in-person events, live and prerecorded webinars, on-camera training, partner meetings, and trade shows.
• Speak the language of the audiences we support, including professional AV installers, retail sales employees, designers, business owners, and sales leaders.
• Adapt technical depth, messaging, and delivery style based on the audience, channel, and desired business outcome.
• Work closely with both the Americas Professional and Retail Sales teams to use education as a way to drive confidence, advocacy, and sales.
• Identify learning opportunities that can improve the Professional installation experience and strengthen the Retail customer experience.
• Partner with the content team by sharing field feedback, audience needs, common questions, and opportunities for future training.
• Develop and maintain expertise in Sonos hardware, software, networking, home theater, installation practices, product demonstrations, and customer use cases.
• Independently prepare for and deliver assigned training programs while managing communication, timelines, and post-event follow-up.
• Communicate with partners outside of formal training events to answer questions and clarify key topics.
• Stay current on consumer electronics, professional AV, retail trends, and technologies that complement or compete with Sonos.
• Continually practice presentation and facilitation skills to maintain training performance at a high level.
• Collaborate with teammates and cross-functional partners to make Sonos training some of the most enjoyable and valuable educational experiences in the industry.

Qualifications

• At least 3-5 years of experience in the professional AV, consumer electronics retail, sales, installation, technical education, or a related field.
• Demonstrated experience, and success with enthusiastic public speaking and on-camera presentations to both small and large audiences.
• Experience explaining technical and product information clearly while adapting to different audience needs.
• The ability to work independently, manage multiple priorities, and take ownership of assigned training programs.
• Language fluency in English.
• The ability to travel throughout North America for partner trainings and events, with occasional international travel based on business needs.

Requirements

• 1-3 years of experience in the technical education field.
• Experience supporting Professional AV, consumer electronics Retail, or both, with the ability to translate knowledge between technical and sales-focused audiences.
• Proficiency in writing in a clear and conversational style.
• Humility to identify opportunities in oneself and the team.
• A passion for consumer and professional electronics.
• Experience collaborating with teammates and cross-functional teams.
• Proficient in Microsoft Powerpoint and Google Slides.
• Proficiency in Adobe Suite, specifically Adobe Premiere.
• A curiosity to learn new skills and a dedication to master those skills.
• Highly organized and able to deliver multiple projects at the same time.
• Additional language fluency in Spanish or French.
• A love of the music and home theater experience.

Benefits

• Medical, Dental, and Vision Insurance.
• A 401(k) plan with company matching and immediate vesting.
• An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required.
• 80 hours of sick time upon hire, refreshed annually.
• Up to 12 paid holidays per calendar year.
• Generous paid leave program for new parents or to care for a family member with a serious health condition.
• Short- and long-term disability for your own medical condition.
• Company-paid Disability, Life, and AD&D Insurance.
• Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance.
• Mental health benefits to support your holistic well-being.
• A generous employee discount program & Sonos Radio HD - on us!