[Hiring] Academic Operations Executive - Maternity Cover @NCUK

Role Description

We’re looking for an Academic Operations Executive to join our Academic team on a 12-month maternity cover contract. Reporting to the Senior Academic Operations Manager, you will support NCUK delivery centres across key academic operations activities, including:

• Student registrations
• Systems access
• Academic queries
• Assessment services
• Certification

This is a fantastic opportunity for someone who is organised, customer-focused and enjoys working collaboratively with international delivery partners to provide an accurate and high-quality service.

Qualifications

• Study to A-Level standard or equivalent.
• Demonstrated experience of working in a customer-facing environment and providing excellent customer service.
• Experience of managing records and data accurately.
• Good working knowledge of Microsoft Excel, PowerPoint and Word.
• Strong organisational, communication, planning and deadline-management skills.
• A collaborative, adaptable and resilient working style, with the ability to communicate appropriately across cultures.
• Fluency in English is essential; fluency in another language would be desirable.

Requirements

• Coordinate and support delivery centres’ use of NCUK systems and processes relating to student registrations, systems access and certification.
• Support delivery centres by attending meetings and providing training on systems and processes.
• Support the maintenance of relationships with delivery partners to ensure students receive a high-quality and accurate service throughout their academic journey with NCUK.
• Coordinate the printing and despatch of transcripts and certificates to delivery partners, and support verification of NCUK alumni academic documents.
• Support the production and review of digital training content, centre support documentation and other training materials.
• Represent the Academic Operations team in regional meetings, raising issues and providing information or data where required.

Benefits

• 27 days holiday plus bank holidays
• Perkbox – monthly points to use towards perks, receive discounts and cashback
• Free cash health plan for you and your dependants
• Personal development
• 37 hour working week
• Attractive pension scheme
• Enhanced sick pay
• Enhanced pay for maternity, paternity and adoption leave
• Employee Assistance Programme – 24-hour support and advice
• Remote-first approach – flexibility to work where you’re most productive.
• Christmas and Summer social events
• Learning Management System
• End of year shutdown – discretionary days off between Christmas and New Year