[Hiring] 988 Hub Training Coordinator @CAMH

Role Description

We are currently seeking a full-time, permanent 9-8-8 Hub Training Coordinator to join the National Hub training team. This role involves:

• Training new responders
• Implementing quality assurance measures
• Conducting performance assessments
• Offering real-time coaching
• Fostering a positive and inclusive work environment
• Collaborating with the supervision team and hub leadership to enhance service delivery and professional development opportunities for responders and supervisors

Responsibilities

• Deliver training sessions to volunteers and staff responders, employing effective facilitation techniques to engage participants and enhance learning.
• Provide ongoing support and guidance to trainees, addressing questions, concerns, well-being, and challenges during the training process.
• Foster a safe, positive, and inclusive learning environment that promotes teamwork and personal growth.
• Support the intake process from application submission through candidate selection, interviews, and training commencement.
• Support the management of all documents related to trainee files and progress tracking.
• Assign mentoring shifts, schedule role-plays and technical overviews as needed.
• Assist with reviewing trainees’ homework and Learning Management System (LMS) submissions.
• Review trainee contact reports from mentoring shifts as needed.
• Stay updated on best practices and emerging trends in crisis intervention and suicide prevention to ensure the training program remains current and effective.
• Work closely with the training team to coordinate efforts and ensure consistency in training content and delivery.
• Participate in team meetings to discuss training strategies, challenges, and progress.
• Contribute to the continuous improvement of training materials and processes based on feedback and evaluation results.
• Monitor trainees' performance, provide timely feedback, and assess their proficiency in crisis intervention skills and suicide safety assessments.
• Collaborate with other members of the hub team to coordinate training opportunities, continuing education, or professional development for staff responders and supervisors.
• Participate in a coordinator on-call weekly call rotation.
• Ensure adherence to program standards, policies, procedures, and guidelines.
• Support CAMH and 9-8-8 training and program delivery as required.
• Other duties as required/assigned.

Qualifications

• Post-secondary degree in a related field.
• Minimum of 2 years of Crisis/distress centre experience required (1 year as a responder and 1 year as a supervisor).
• Sound knowledge of the principles and skills relating to crisis intervention and best practices in suicide prevention.
• Ability to remain calm under pressure, demonstrate empathy, flexibility, and adaptability in varying situations.
• Excellent listening and communication skills in English.
• Collaborative approach and ability to work as part of a team.
• Ability to work with individuals from diverse ethno-racial and cultural backgrounds.
• Strong interpersonal skills, reliable and flexible to work various shifts.
• Adhere strictly to confidentiality policies as outlined by 9-8-8: Suicide Crisis Helpline and CAMH.

Requirements

• Dedicated, private workspace within their home.
• Secure internet access.

Benefits

• Hiring Salary Range: $71,460.03 – $89,325.04 per year (based on qualifications and experience).
• Full Salary Range: $71,460.03 – $107,190.05 per year (reflecting potential growth within the role).
• CAMH Benefits Package: Includes extended health and dental coverage, HOOPP defined benefit pension plan, paid vacation and sick leave, and professional development opportunities.
• This role offers job stability, career development, and the chance to contribute to meaningful healthcare initiatives that improve patient and community well-being.