[Hiring] Zabbix Support Engineer @Getinz Techno Services

Role Description

We are looking for a motivated Zabbix Support Engineer to operate, maintain, and evolve the enterprise Zabbix Monitoring Platform deployed across cloud infrastructure (AWS / Azure). The engineer will be responsible for day-to-day monitoring operations, request handling, and platform maintenance, while ensuring stability, automation, and continuous service improvement within a 24×7 managed service environments.

• Monitor, manage, and troubleshoot Zabbix servers, proxies, and agents across cloud and hybrid environments, ensuring platform stability and performance.
• Handle alerts, incidents, and service requests; perform configuration changes, alert tuning, and device onboarding in line with SLA targets.
• Support patching, version upgrades, and configuration management of Zabbix; maintain HA setup and agent lifecycle in collaboration with infrastructure teams.
• Develop scripts (Python/Shell) and lightweight tools to automate monitoring tasks; create and enhance Zabbix templates for new services and cloud components.
• Integrate Zabbix with AWS/Azure, CI/CD pipelines, and external tools (Grafana, ServiceNow, Jira) to enable unified, proactive monitoring.
• Ensure secure access, system hardening, and adherence to organizational security policies while operating via approved VDI environments.

Qualifications

• 3–5 years of hands-on experience with Zabbix administration and monitoring operations.
• Strong knowledge of Linux (RHEL / CentOS) environments — installation, tuning, and troubleshooting.
• Familiarity with cloud infrastructure monitoring (AWS / Azure) and hybrid setups.
• Working understanding of network protocols (SNMP, ICMP, HTTP, TCP/IP).
• Scripting ability in Python, Bash, or PowerShell for automation and alert enrichment.
• Basic understanding of ITIL processes (Incident, Problem, Change).
• Experience integrating Zabbix with ITSM tools (ServiceNow, Jira) & visualization tools (Grafana).
• Strong analytical and problem-solving capability.

Requirements

• Zabbix Certified Specialist / Professional certification (Good-to-Have).
• Red Hat Certified Engineer (RHCE) or RHCSA (Good-to-Have).
• Exposure to containerized environments (Docker, Kubernetes) and CI/CD pipeline monitoring (Good-to-Have).
• Experience in monitoring automation using REST APIs or webhook-based integrations (Good-to-Have).
• Excellent coordination and communication with onsite/offshore stakeholders (Good-to-Have).
• Capable of working in a global, multi-vendor support model (Good-to-Have).
• Commitment to continuous improvement, process discipline, and proactive monitoring (Good-to-Have).
• Ability to work in rotational shifts (16×5 / 24×7) with focus on service continuity (Good-to-Have).
• Good exposure to ticket handling, monitoring, integrations in Zabbix (Nice to Have).

Benefits

• Immediate to 30 days notice period.
• Full-time work type.
• The candidate has to work in Singapore timings.

Company Description

A publicly listed European IT consultancy and software engineering firm, headquartered in Dortmund, Germany, founded in 1997, offering consulting and bespoke software solutions across sectors like automotive, banking, healthcare, and more. Its Kochi subsidiary serves as an offshore and regional delivery centre in India, employing around 69 people and certified as a Great Place to Work, fostering a collaborative, growth-oriented culture.