[Hiring] Systems Support Engineer @Harris Computer

Role Description

• Demonstrate ownership and accountability by managing assigned tasks end-to-end from request intake to successful closure within defined SLAs.
• Support Azure resources including VMs, App Services, Load Balancers, and Azure Key Vault.
• Perform SSL/TLS certificate lifecycle operations including CSR generation, renewal, installation, validation, and revocation.
• Manage and validate certificates on Windows Servers and IIS, ensuring correct bindings and trust chains.
• Monitor certificate expiry alerts, proactively plan renewals, and troubleshoot certificate-related issues (binding, trust chain, expiry).
• Maintain accurate ticket updates, reporting, and documentation in ServiceNow or similar ITSM tools, following SOPs, security, and change management processes.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience).
• 3+ years of experience in IT infrastructure, cloud operations, system administration, or support engineering roles.
• Basic understanding of SSL/TLS, PKI, CSR, CRT, and PFX certificates.
• Foundational knowledge of Windows Server, IIS, and Windows Certificate Store.
• Exposure to Microsoft Azure (VMs, App Services, Azure Key Vault preferred).
• Comfortable working with command-line tools and basic PowerShell scripting.
• Ability to handle assigned tasks end-to-end, track progress, and provide timely updates.
• Experience or interest in reporting, data tracking, and documentation, with exposure to Power BI considered a strong advantage.
• Strong written and verbal communication skills, especially for status updates, reporting, and documentation.
• Willingness to work in a 24x7 support environment (9-hour shifts), including on-call rotations as required.
• High attention to detail, sense of responsibility, and willingness to learn.

Requirements

• Exposure to Azure Key Vault, load balancers (F5), and basic networking concepts (DNS, HTTPS).
• Familiarity with ServiceNow or other ITSM tools.
• Understanding of ITIL best practices.
• Exposure to healthcare applications or regulated environments is an added advantage.

Education

• Bachelor’s Degree in Computer Science / Information Technology or equivalent.

Shift Timings

• 24x7 support environment (9-hour shifts), including on-call rotations as required.