[Hiring] System and Network Administrator @SpotOn

Role Description

The Systems & Network Administrator is responsible for the secure, reliable, and efficient operation of SpotOn’s IT infrastructure. This includes designing, documenting, installing, configuring, and maintaining systems, networks, and endpoints, as well as supporting the productivity and communication platforms used by SpotOn staff. The role requires a proactive approach to automation, compliance, and documentation, and close collaboration with other IT and business teams to support both internal operations and customer-facing services.

Essential Functions

• System Administration
  • Configure, maintain, and administer identity provider (IdP) platforms such as Okta, including automation of provisioning, deprovisioning, and access management workflows.
  • Evaluate, recommend, and implement systems that enhance or replace existing solutions, with a focus on security, scalability, and automation.
  • Develop, maintain, and continuously improve internal support documentation, runbooks, and operational procedures for the Systems team and stakeholders.
  • Provide training and mentoring to Systems team members and cross-functional partners.
  • Maintain detailed records of audit events, security incidents, and system changes; participate in risk assessments and self-assessments of system safeguards.
  • Ensure compliance with corporate security policies, including participation in certification/accreditation and incident reporting processes.
• Network Administration
  • Manage and maintain LAN, WLAN, VPN, WAN, and ISP resources, including both physical and virtual network infrastructure.
  • Monitor, review, and apply patches and firmware upgrades on network devices; maintain network diagrams and topology documentation.
  • Perform physical server and network hardware installations and maintenance, including office buildouts and remote site support.
  • Monitor and respond to security incidents and vulnerabilities.
  • Support network automation initiatives (such as Meraki API and Terraform) and participate in network standardization projects.
• Endpoint Management
  • Administer and maintain the organization’s fleet of endpoints using MDM tools such as Iru and Manage Engine Endpoint Central.
  • Enforce security policies and compliance requirements across all managed endpoints; manage software deployment, patching automation, and lifecycle management.
  • Oversee device onboarding, offboarding, and recycling processes, including coordination with HR and Help Desk teams.
• Communication & Productivity Platform Administration
  • Support and administer all communication and productivity platforms, including Google Workspace, Slack, Zoom, Atlassian (Jira/Confluence), A/V systems, and meeting room technology.
  • Manage licensing, user provisioning, integrations, and automation across platforms.
  • Participate in projects to improve collaboration, automate workflows, and enhance user experience.
• Change Management & Documentation
  • File and track change requests for any production environment testing or impactful changes, ensuring on-call personnel are included in the process.
  • Maintain and update documentation for all tools, resources, and applications used within the team.
  • Participate in knowledge sharing and cross-training initiatives.

Qualifications

• Hands-on experience building, configuring, and maintaining Identity Providers such as Okta or Active Directory.
• Strong knowledge of networking services and protocols, including TCP/IP, DNS, DHCP, BGP, and OSPF.
• Experience with software security patching automation and monitoring tools.
• Intermediate networking skills, including routing, switching, VPN configuration, and Wi-Fi troubleshooting.
• Experience with cloud platforms such as AWS, or GCP, and infrastructure automation is a plus.
• Strong problem-solving, critical-thinking, and communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Commitment to documentation-first practices and continuous improvement.

Requirements

• At least two years of experience in systems management in an intermediate or lead role.
• At least two years of experience administering identity provider platforms.
• At least two years of experience managing and coordinating with ISPs.
• At least one year of experience with Cisco Meraki or an equivalent network platform.
• At least one year of experience with endpoint management (MDM).
• At least one year of experience with cloud infrastructure (AWS, or GCP) is preferred.

Education & Certifications

• A four-year technical degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Relevant professional certifications are preferred, such as:
  • CompTIA Network+, Security+, or CASP+
  • Cisco CCNA or CCNP
  • Okta Certified Administrator
  • AWS or GCP certifications

Physical Requirements & Working Conditions

• Ability to remain in a stationary position for at least 50% of the workday.
• Occasional movement within the office to access equipment, file cabinets, and machinery.
• Ability to lift and carry equipment weighing up to 20 pounds.
• Ability to travel domestically and internationally as needed.
• Ability to physically install and maintain computer and network equipment.
• Availability for on-call and after-hours support during high-impact incidents and maintenance windows.

Additional Responsibilities

• Participate in team meetings, project planning, and incident post-mortems.
• Contribute to the continuous improvement of IT processes, automation, and documentation.
• Uphold SpotOn’s security, compliance, and operational standards at all times.