[Hiring] Sr Systems & Cloud Operations Engineer @Embrace Software Inc.

Role Description

This is a remote position. Hirezon (Interview Exchange) runs hiring, onboarding and HR forms software for higher education institutions. You will own production uptime, backups and recovery for our platform.

We are looking for an experienced Systems Administrator with strong production operations experience and broader CloudOps capabilities. Your immediate focus will be Hirezon's production environment, where you will own:

• Production uptime
• Infrastructure operations
• Backups
• Recovery
• Operational reliability

This is a hands-on production role. You will:

• Diagnose failures across Windows, SQL Server, infrastructure and Java web applications
• Recover systems safely
• Leave behind runbooks and operational records another engineer can follow

Beyond day-to-day system administration, you will also help evaluate and improve our infrastructure architecture across private cloud and public cloud environments. This includes:

• Capacity planning
• Infrastructure lifecycle management
• Right-sizing
• Cost optimization
• Resilience
• Automation
• Identifying opportunities to simplify or modernize infrastructure

The role may also contribute to infrastructure and CloudOps initiatives across other Embrace portfolio companies as needed.

Qualifications

• 7+ years administering Windows Server in production for a SaaS, enterprise or hosted application environment
• Hands-on SQL Server operations including backup chains, restores, point-in-time recovery, Agent jobs, index maintenance, upgrades and clustering
• Windows failover clustering, Active Directory, Group Policy and service-account dependencies
• Strong production operations experience, including monitoring, incident response, root-cause analysis, change management and operational recovery
• Experience managing compute, storage, networking and capacity in private-cloud, hosted or virtualized infrastructure environments
• Apache HTTP Server and Tomcat configuration, including TLS and reverse proxy configurations for Java applications
• DNS, CDN/WAF and certificate management using Cloudflare or similar platforms
• Strong understanding of WAF and firewall rules, including rule ordering, exceptions, rate limits and false positives
• Enterprise vulnerability management and patch-management tools and practices
• SIEM, XDR/MDR and log tooling, including analysis, alert tuning and monitoring
• PowerShell scripting for administration, automation and operational checks, including logging and error handling
• Working experience with a public cloud platform such as Azure or AWS, including storage, backup, compute, networking, identity and security concepts
• Understanding of infrastructure capacity planning, right-sizing, performance optimization and cost optimization
• Experience evaluating infrastructure architecture and making recommendations around scalability, availability, resilience and lifecycle management
• Experience with immutable or protected backup storage
• Prior SOC 2, HECVAT, GovRAMP/StateRAMP or similar audit/compliance work
• Experience managing hosting, infrastructure or cloud providers against SLAs
• Calm incident handling and a habit of documenting fixes and turning operational knowledge into runbooks
• Clear written communication and handoffs across teams and time zones
• Availability for night/weekend on-call and scheduled maintenance

Requirements

• Experience designing or operating private-cloud, VMware, hosted or hybrid-cloud infrastructure
• Azure and/or AWS architecture experience beyond basic administration
• Cloud and infrastructure cost-management experience, including right-sizing, reserved capacity, storage-tier optimization and vendor cost analysis
• Infrastructure-as-Code or configuration-management experience such as Terraform, Bicep, CloudFormation, Ansible or similar
• Experience performing infrastructure modernization or cloud-readiness assessments
• Experience migrating workloads between traditional hosting, private cloud and public cloud
• SAML SSO using Shibboleth or similar platforms, and search platforms such as Solr or Elasticsearch
• Enough Java and SQL knowledge to trace an application error into the infrastructure layer and back
• Automated backup and restore testing
• Experience building infrastructure dashboards, capacity forecasts or operational health reports

Benefits

• Competitive salary commensurate with experience
• Opportunities for career advancement and professional development
• Experience collaborating with a diverse, global team
• Comprehensive Health Benefits to support your wellbeing and peace of mind