[Hiring] Sr. Site Reliability Engineer @LE007 Duck Creek Technologies Pty Ltd

Role Description

As a Senior Manager of Site Reliability Engineering (SRE), you will play a critical role in ensuring the reliability, scalability, and performance of our global software infrastructure. This role is an individual contributor position focused on inward-facing responsibilities, where you will directly contribute to maintaining and enhancing the stability and efficiency of our systems.

• Take ownership of maintaining and improving the stability and reliability of our software systems, ensuring minimal downtime and maximum availability.
• Monitor system health, diagnose issues, and implement effective solutions to prevent recurrence.
• Collaborate with engineering teams to optimize the performance and efficiency of our infrastructure.
• Identify performance bottlenecks, conduct capacity planning, and implement optimizations to enhance system scalability and responsiveness.
• Lead incident response efforts during critical incidents, working closely with cross-functional teams to restore service and minimize impact on business operations.
• Conduct post-incident reviews to identify root causes and implement preventive measures.
• Develop and maintain automation scripts, tools, and workflows to streamline operational processes and reduce manual intervention.
• Implement infrastructure as code practices to automate deployment, configuration management, and resource provisioning.
• Champion the adoption of reliability engineering best practices within the organization.
• Implement monitoring, alerting, and observability solutions to proactively detect and respond to system issues.
• Create and maintain documentation, runbooks, and knowledge base articles to capture system configurations, procedures, and troubleshooting guidelines.
• Facilitate knowledge sharing and cross-training to empower team members and improve overall system understanding.
• Perform all other duties and activities as required.

Qualifications

• Bachelor's degree or higher or equivalent additional years of experience
• 6+ years’ experience in a similar function

Requirements

• Proficiency in cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• Strong scripting and programming skills in languages such as Python, Bash, or PowerShell.
• Experience with infrastructure as code tools such as Terraform, Ansible, or Puppet.
• Deep understanding of containerization technologies such as Docker and Kubernetes.
• Excellent problem-solving skills and a proactive approach to troubleshooting and resolution.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional environment.

Company Description

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations.

• More than 1,000 successful implementations to date
• Flexible-First employer, allowing employees to work from an office, from home, or on a hybrid schedule
• Celebrates and leverages the differences each employee brings to the table