[Hiring] Solutions Support Engineer - Security, Privacy and Assurance @Netflix

Role Description

We are seeking a Support Solutions Engineer with an interest in security infrastructure and tooling, support, and automation. In this role, you will take ownership of complex security and privacy investigations, working through them end to end by navigating ambiguity, validating technical hypotheses, and providing clear, pragmatic guidance that helps engineering teams move forward efficiently.

• Look beyond individual requests to identify systemic gaps and opportunities for improvement
• Turn recurring questions and failure modes into durable engineering assets
• Design and evolve automation, internal tools, documentation, and runbooks
• Influence how security and privacy are embedded into engineering workflows
• Raise the reliability and effectiveness of our systems at scale

Qualifications

• Experience supporting and troubleshooting enterprise identity and authentication systems (e.g., Okta, SCIM, OIDC/OAuth2, SAML 2.0, FIDO2/WebAuthn) at scale
• Background in supporting distributed cloud applications and securing cloud infrastructure
• Proficiency with security platforms and tools (e.g., SIEM, SOAR, EDR, vulnerability management, IAM, secrets management)
• Skills in at least one modern programming language (e.g., Java, Python, Go)
• Understanding of best practices in authentication, authorization, access management, and security monitoring

Requirements

• Ability to adapt to changing situations, navigate ambiguity, and manage investigations from start to finish
• Analytical mindset with a data-driven approach to identifying root causes, recurring issues, and recommending effective solutions for partner teams
• Interest in understanding how security products and platforms interact
• Ability to work independently, taking ownership of investigations from discovery through resolution
• Commitment to enhancing operational efficiency through automation, visualization, and process improvement
• Effective written and verbal communication skills
• Experience collaborating across distributed teams to deliver actionable insights and recommendations
• Understanding of developer workflows and partner team needs

Company Description