[Hiring] Solution Delivery Expert Network @Mondelēz International

Role Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You will play a critical role in ensuring the reliability, performance, BAU and continuous improvement of global network operations and monitoring services. You will leverage your technical expertise and operational experience to drive service excellence, proactive monitoring, and efficient incident response across the global network landscape. Monitoring Tools would be one of your major roles.

How You Will Contribute

• Drive end-to-end service/operational delivery for Global Network Operations.
• Administer all the Network Monitoring tools owned by MDLZ and be responsible for their performance and configurations.
• Manage DNS, DHCP & IPAM end-to-end service using BloxOne.
• Ensure proactive monitoring, alerting, and incident response to minimize business impact.
• Collaborate with internal teams and service providers to improve operational efficiency and service quality.
• Lead major incident management (MIM) and ensure timely resolution, communication & RCA.
• Define and track SLAs, KPIs, and operational metrics, driving accountability across vendors.
• Identify and implement automation and monitoring enhancements to reduce manual effort.
• Drive continuous service improvement initiatives and operational excellence.
• Act as a key liaison between engineering, operations, and business stakeholders.
• Vulnerability remediation on all Network Tools would be a direct KRA.
• Operational Reporting & Dashboard updates will also play a major part in this role.

Qualifications

• A desire to drive your future and accelerate your career.
• Experience managing Global Network Operations.
• Strong understanding of network monitoring tools (e.g., SolarWinds, Zabbix, Splunk ITSI, DNAC, Juniper Mist etc.).
• Integration technical capabilities between different tools and platforms using API calling or native integration modules.
• Understanding of scripting languages i.e. Python & PowerShell.
• Hands-on experience on ITSM tool (ServiceNow).
• Experience in incident, problem, and change management (ITIL framework).
• Stakeholder management and vendor governance.
• Leading major incidents and crisis situations.
• Driving service delivery and operational excellence.
• Working across global, cross-functional teams.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• 13–15 years of relevant experience in Network Monitoring & Operations.
• Preferred Certifications: ITIL Foundation / Intermediate, CCNP (Preferred), Cloud certifications (Azure / AWS / GCP) (preferred), Monitoring or observability tool certifications (preferred).
• Strong knowledge of network technologies (Routing, Switching, WAN, SD-WAN, VPN, DNS, DHCP).
• Experience with network monitoring tools (SolarWinds, Zabbix, Splunk ITSI, Cisco DNAC etc.).
• Experience with DNS, DHCP & IPAM with BloxOne.
• Understanding of cloud networking (ExpressRoute, Direct Connect, Load Balancers, Firewalls).
• Understanding of Network Access control (Cisco ISE).
• Experience in incident management, root cause analysis (RCA), and problem management.
• Ability to define and improve monitoring thresholds, alert tuning, and noise reduction.
• Experience with SLA management, reporting, and dashboards.
• Knowledge of network security and SASE platforms (Zscaler, etc.) is a plus.

Benefits

• No Relocation support available.

Company Description

Mondelēz Brasil is Mondelēz International’s fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies and desserts in Brazil. We make the Brazilians’ favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others. We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes. Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná. We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.